At a Glance
- Tasks: Build strong customer relationships and provide top-notch service from quote to delivery.
- Company: Established manufacturing client with a focus on customer success.
- Benefits: Competitive salary, 4-day work week, health cash plan, and gym discounts.
- Other info: Opportunity for growth in a supportive environment with performance bonuses.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Customer relationship management experience and excellent communication skills.
The predicted salary is between 38000 - 43000 £ per year.
Our well‑established manufacturing client is recruiting for a Customer Success Representative to join their Client Management team.
Job Type: Full Time; Permanent
Salary: £38,000 - £43,000
Hours: Monday - Thursday 7:15 am - 5:30 pm
Location: Barnstaple
About the role:
You will be responsible for establishing strong relationships and processes with our customers from quotation to delivery. You'll provide first class levels of customer service through varied communication channels, including email, phone, and in‑person visits.
Key Responsibilities:
- Support Customer Programme Managers by creating account packs highlighting invoices, deliverables, and challenges.
- Identify opportunities to improve communications and processes both internally and externally.
- Promptly and accurately complete all administration activities in line with internal processes and requirements.
- Maintain and manage all data through our internal ERP system (Epicor 9) and CRM system (Salesforce).
- Proactively provide marketing information to customers on the company's activity and new technology developments.
- Upsell our products and services to retain and grow nominated customer accounts.
What We're Looking For:
- A highly customer‑focused approach with excellent technical knowledge and a keen eye for detail.
- Account/Customer Relationship Management experience or equivalent.
- Experience achieving levels of service excellence.
- Experience dealing directly with customers to resolve queries or challenges.
- Proficiency in data entry and high competency with MS Excel to support business reporting.
- Excellent communication skills and demonstrable experience in effective negotiation and influencing for win‑win outcomes.
- The ability to thrive under pressure and deliver against deadlines.
- The ability to use own initiative to respond to queries and problem‑solve independently.
Additional Preferences:
- Experience operating in a technical manufacturing environment.
- Experience in the Aerospace industry or another highly regulated environment.
- Proactive change management experience.
Benefits:
- 20 days holiday + Bank Holidays
- Performance related Incentive Bonus Scheme
- Contributory pension scheme
- Company share‑save scheme (eligible after a qualifying period)
- Health Cash Plan
- Free Onsite Parking
- Discounted Gym membership
- Life assurance
- Fresh fruit and hot drinks
- Cycle to work scheme
- 4‑day working week
After offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS) and successfully pass a pre‑employment Drug and Alcohol Screening.
Customer Success Specialist. Job in Devon LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our well-established manufacturing client in Barnstaple as a Customer Success Specialist, where you will thrive in a supportive work culture that prioritises employee growth and development. Enjoy a competitive salary, a four-day working week, and a range of benefits including a performance-related bonus scheme, health cash plan, and discounted gym membership, all while contributing to meaningful customer relationships in a dynamic environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist. Job in Devon LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current employees at the company or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success. Think about how your experience aligns with their needs, especially around communication and problem-solving.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've improved processes or resolved customer issues in the past. This will demonstrate your proactive approach and technical knowledge.
✨Tip Number 4
After the interview, send a thank-you email. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Specialist. Job in Devon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Specialist role. Highlight your customer relationship management experience and any relevant technical knowledge that aligns with what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully resolved a customer query.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Include examples in your application where you've used your initiative to solve problems or improve processes. This will show us you can thrive under pressure.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand how to build strong relationships and what processes are essential from quotation to delivery. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves varied communication channels, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved queries or challenges and be ready to discuss these experiences during the interview.
✨Familiarise Yourself with Relevant Tools
Get to know the tools mentioned in the job description, like Epicor 9 and Salesforce. If you have experience with similar systems, be sure to highlight that. If not, do a bit of research to understand their functionalities so you can speak confidently about them.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer scenarios or challenges. Think through some potential situations and how you would approach them. This will showcase your ability to use your initiative and problem-solve independently, which is crucial for this role.
