At a Glance
- Tasks: Build strong customer relationships and provide top-notch service from quote to delivery.
- Company: Established manufacturing client with a focus on customer success.
- Benefits: Competitive salary, 4-day work week, health cash plan, and gym discounts.
- Other info: Opportunities for growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Customer-focused with excellent communication and problem-solving skills.
The predicted salary is between 38000 - 43000 £ per year.
Our well-established manufacturing client is recruiting for a Customer Success Representative to join their Client Management team.
Job Type: Full Time; Permanent
Salary: £38,000 - £43,000
Hours: Monday - Thursday 7:15 am - 5:30 pm
Location: Barnstaple
About the role:
You will be responsible for establishing strong relationships and processes with our customers from quotation to delivery. You'll provide first class levels of customer service through varied communication channels, including email, phone, and in-person visits.
Key Responsibilities:
- Support Customer Programme Managers by creating account packs highlighting invoices, deliverables, and challenges.
- Identify opportunities to improve communications and processes both internally and externally.
- Promptly and accurately complete all administration activities in line with internal processes and requirements.
- Maintain and manage all data through our internal ERP system (Epicor 9) and CRM system (Salesforce).
- Proactively provide marketing information to customers on the company's activity and new technology developments.
- Upsell our products and services to retain and grow nominated customer accounts.
What We're Looking For:
- A highly customer-focused approach with excellent technical knowledge and a keen eye for detail.
- Account/Customer Relationship Management experience or equivalent.
- Experience achieving levels of service excellence.
- Experience dealing directly with customers to resolve queries or challenges.
- Proficiency in data entry and high competency with MS Excel to support business reporting.
- Excellent communication skills and demonstrable experience in effective negotiation and influencing for win-win outcomes.
- The ability to thrive under pressure and deliver against deadlines.
- The ability to use own initiative to respond to queries and problem-solve independently.
Additional Preferences:
- Experience operating in a technical manufacturing environment.
- Experience in the Aerospace industry or another highly regulated environment.
- Proactive change management experience.
Benefits:
- 20 days holiday + Bank Holidays
- Performance related Incentive Bonus Scheme
- Contributory pension scheme
- Company share-save scheme (eligible after a qualifying period)
- Health Cash Plan
- Free Onsite Parking
- Discounted Gym membership
- Life assurance
- Fresh fruit and hot drinks
- Cycle to work scheme
- 4-day working week
After offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS) and successfully pass a pre-employment Drug and Alcohol Screening.
Customer Success Representative. Job in Devon LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our well-established manufacturing client in Barnstaple as a Customer Success Representative, where you will thrive in a supportive work culture that prioritises employee growth and development. Enjoy a competitive salary, a 4-day working week, and a range of benefits including a performance-related bonus scheme, health cash plan, and discounted gym membership, all while contributing to meaningful customer relationships in a dynamic environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Representative. Job in Devon LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s products and services. Knowing their latest tech developments will show your genuine interest and help you stand out as a candidate.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently will be key during interviews.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Success Representative. Job in Devon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience and technical knowledge. We want to see how your skills align with the role of a Customer Success Representative!
Showcase Your Communication Skills:Since you'll be dealing with customers through various channels, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience:If you've got experience in account management or a technical manufacturing environment, make it stand out! We love seeing how your background can contribute to our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand what it means to build strong relationships and how to effectively communicate with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or challenges. Highlight your ability to think on your feet and use your initiative, as this is crucial for a Customer Success Representative.
✨Familiarise Yourself with Their Tools
Since the role involves using systems like Epicor 9 and Salesforce, it’s a good idea to familiarise yourself with these platforms. Even if you haven't used them before, understanding their purpose and functionality can give you an edge during the interview.
✨Prepare for Behavioural Questions
Expect questions that assess your customer service experience and how you handle pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you provide clear and concise examples that showcase your skills and achievements.
