At a Glance
- Tasks: Lead a dynamic team to enhance customer satisfaction and drive business growth.
- Company: Join a tech-savvy company focused on customer success in Sheffield.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Other info: Exciting role with potential for career advancement in a supportive team.
- Why this job: Shape customer experiences and make a real impact in a thriving environment.
- Qualifications: Proven leadership in customer success and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Salary: £45,000 - £55,000
Location: Sheffield City Centre (Hybrid)
Hours: Full Time
Contract: 12 Month Fixed Term Contract
Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well established, technology led business as their next Customer Success Manager, leading a high performing team and shaping the customer experience strategy. You’ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership, you’ll play a key role in improving customer engagement, strengthening retention, and identifying opportunities for growth.
About the Role
- Leading, coaching, and developing a high performing Customer Success team
- Driving customer satisfaction and retention through excellent service delivery
- Managing customer escalations and ensuring timely, effective resolutions
- Identifying upsell and cross sell opportunities to support revenue growth
- Monitoring team performance against KPIs and service standards
- Developing and implementing customer success strategies to enhance engagement
- Working collaboratively with senior leaders to support commercial objectives
- Reviewing and improving processes to elevate the customer experience
- Building strong relationships with customers and internal stakeholders
What We’re Looking For
- Leadership experience in Customer Success, Customer Service, or Account Management
- A successful track record of managing and motivating teams
- Strong commercial awareness, with a focus on retention and growth
- Excellent stakeholder management and communication skills
- Experience handling complex issues and escalations
- A data driven approach to performance and continuous improvement
- Strong organisational and problem solving abilities
- Experience in SaaS, technology, or subscription based services (advantageous)
Customer Success Manager. Job in Yorkshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and innovative technology-led company in the heart of Sheffield City Centre, where your leadership skills will thrive in a supportive and collaborative work culture. With a strong focus on employee development, you will have access to growth opportunities while driving customer satisfaction and retention in a high-performing team. Enjoy the benefits of a hybrid working model, competitive salary, and the chance to make a meaningful impact on customer experience.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager. Job in Yorkshire LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer success or related fields. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer success strategies and think of ways you can contribute. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and driven customer satisfaction. We love hearing about your successes and how you handle challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make an impact in customer success.
We think you need these skills to ace Customer Success Manager. Job in Yorkshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your leadership experience and any relevant achievements in customer satisfaction and retention. We want to see how you can drive results!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Be sure to mention your experience in managing teams and driving growth.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled complex issues or escalations in the past. We love candidates who can demonstrate their ability to think on their feet and deliver effective solutions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Success Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer success. Be ready to discuss how you've used data to drive improvements in customer satisfaction and retention in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in managing and motivating teams. Think about specific situations where you’ve successfully coached team members or resolved escalations.
✨Understand the Company’s Customer Experience Strategy
Research LilyLifestyle's approach to customer success. Be prepared to discuss how you can contribute to their existing strategies and suggest improvements based on your past experiences.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific customer scenarios or escalations. Practise articulating your thought process and problem-solving skills, as this will demonstrate your ability to think on your feet.
