At a Glance
- Tasks: Lead a dynamic team to enhance customer satisfaction and drive business growth.
- Company: Join a tech-savvy company focused on customer success in Sheffield.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional development.
- Other info: Exciting role with potential for career advancement in a supportive team.
- Why this job: Shape the customer experience and make a real impact in a thriving environment.
- Qualifications: Proven leadership in customer success and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Salary: £45,000 - £55,000
Location: Sheffield City Centre (Hybrid)
Hours: Full Time
Contract: 12 Month Fixed Term Contract
Are you a people focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well established, technology led business as their next Customer Success Manager, leading a high performing team and shaping the customer experience strategy. You’ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership, you’ll play a key role in improving customer engagement, strengthening retention, and identifying opportunities for growth.
About the Role
- Leading, coaching, and developing a high performing Customer Success team
- Driving customer satisfaction and retention through excellent service delivery
- Managing customer escalations and ensuring timely, effective resolutions
- Identifying upsell and cross sell opportunities to support revenue growth
- Monitoring team performance against KPIs and service standards
- Developing and implementing customer success strategies to enhance engagement
- Working collaboratively with senior leaders to support commercial objectives
- Reviewing and improving processes to elevate the customer experience
- Building strong relationships with customers and internal stakeholders
What We’re Looking For
- Leadership experience in Customer Success, Customer Service, or Account Management
- A successful track record of managing and motivating teams
- Strong commercial awareness, with a focus on retention and growth
- Excellent stakeholder management and communication skills
- Experience handling complex issues and escalations
- A data driven approach to performance and continuous improvement
- Strong organisational and problem solving abilities
- Experience in SaaS, technology, or subscription based services (advantageous)
Customer Success Lead. Job in Yorkshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and innovative technology-led company in the heart of Sheffield City Centre, where your leadership in Customer Success will directly impact customer satisfaction and retention. With a strong focus on employee development, you will have access to ongoing training and growth opportunities within a collaborative and supportive work culture. Enjoy the benefits of a hybrid working model, competitive salary, and the chance to shape the customer experience strategy while leading a high-performing team.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead. Job in Yorkshire LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer success strategies and think about how you can contribute. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to explain your leadership style and how you've driven customer satisfaction in the past. We know you’ve got the skills, so let’s make sure you communicate them clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Lead. Job in Yorkshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Success Lead role. Highlight your leadership experience and any achievements in customer satisfaction and retention to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you the perfect fit for leading our team. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive customer satisfaction and growth. Numbers speak volumes, so if you’ve improved retention rates or led successful projects, make sure to include those!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Success Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer success. Be ready to discuss how you've used data to drive improvements in customer satisfaction and retention in your previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in managing and motivating teams. Think about specific situations where you’ve successfully coached team members or resolved conflicts.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss complex issues you've handled in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you effectively resolved escalations.
✨Engage with the Company’s Vision
Research LilyLifestyle and understand their customer engagement strategies. Be ready to share your thoughts on how you can contribute to their goals and enhance the customer experience based on your insights.
