At a Glance
- Tasks: Be the friendly voice helping customers get back on track during tough times.
- Company: Join Solus, a supportive team that values customer satisfaction.
- Benefits: Enjoy competitive pay, bonuses, generous holiday, and discounts on Aviva products.
- Other info: Great career growth opportunities in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone, helping them get back to normal during a potentially difficult time. With training provided, you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each customer.
As part of a supportive and collaborative team, you’ll identify opportunities to promote customer satisfaction and help embed a customer‑focused culture both in our contact centre in Warrington and across our 25 UK sites. You’ll provide phone assistance and basic vehicle diagnostics, ensuring that no two customers are the same and that we keep our focus on 'getting people back to normal'.
Benefits:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
Equal Opportunity: We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Customer Solutions Centre Advisor. Job in Preston On The Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Solus, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in our Customer Solutions Centre in Warrington. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, we empower our team members to grow and thrive while making a meaningful impact on our customers' lives. Join us to be part of a culture that values customer satisfaction and personal development, all while enjoying unique benefits like discounts on Aviva products and a performance-related bonus scheme.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Centre Advisor. Job in Preston On The Hill LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and Aviva. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing how you can contribute to customer satisfaction.
✨Tip Number 3
Show off your soft skills! As a Customer Solutions Centre Advisor, communication is key. Be ready to share examples of how you've successfully handled difficult situations or provided excellent customer service in the past.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us. By applying directly, you’ll ensure your application gets the attention it deserves, and you might even find additional resources to help you prepare for the role.
We think you need these skills to ace Customer Solutions Centre Advisor. Job in Preston On The Hill LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer service. We want to see how you've helped customers in the past, especially in challenging situations. Share specific examples that demonstrate your ability to keep a cool head and provide solutions.
Tailor Your Application:Don’t just send the same CV and cover letter everywhere! Take a moment to tweak your application for this role. Mention how your skills align with our values and the specific responsibilities of the Customer Solutions Centre Advisor position.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and long-winded sentences. Make your points easy to read and understand, as this reflects how you’ll communicate with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Solus and Aviva. Understand their values, work principles, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Customer Service Skills
As a Customer Solutions Centre Advisor, you'll be the first point of contact for customers. Prepare by practising common customer service scenarios. Think about how you would handle difficult situations and ensure you can demonstrate empathy and problem-solving skills during the interview.
✨Showcase Your Team Spirit
This role is all about collaboration. Be ready to discuss examples of how you've worked well in a team before. Highlight your ability to support colleagues and contribute to a positive work environment, as this aligns with the supportive culture at Solus.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your enthusiasm and helps you determine if the job is the right fit for you. Plus, it gives you a chance to engage with your interviewers.
