At a Glance
- Tasks: Help customers navigate their financial journey and provide support through calls.
- Company: Join a dynamic team at LilyLifestyle, focused on customer wellbeing.
- Benefits: Competitive salary, performance bonuses, hybrid work, and tailored benefits.
- Other info: Join vibrant employee networks and enjoy a supportive culture.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Great listening skills, empathy, and resilience are key.
The predicted salary is between 25165 - 30198 £ per year.
Salary: from a minimum of 25,165 - depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location: Leeds, Thorpe Park, Hybrid working.
Start date: We have a start date for the 22nd of June, Assessment Centres will be running in our office on Friday 22nd May and Thursday 4th June.
Rotational shift pattern:
- Week 1: Mon 9-5:45, Tue 9-5:30, Wed Day off, Thu 9-5:30, Fri 9-5:30, Sat 9-4:00.
- Week 2: Mon-Fri 10:15-6:30.
Join us as a Customer Solutions Associate in our contact centre, you'll help to navigate our customers' journey and bring people back to financial health. You'll be the real first point of contact for our customers, answering inbound and making outbound calls. You'll be the ear that listens to their financial struggles, and the voice that guides them through it. It's hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI's. It's not for everyone, but in this role, you can make a real impact on peoples' lives.
What we are looking for:
- Demonstrable skills of supporting customers
- Great listening and communication skills
- To be a people person and have an empathetic ear.
- Resilience and ability to work towards and exceed targets.
- Enthusiasm, passion, and dedication to achieve business and personal goals.
- Previous contact centre experience is desirable.
- Experience working in a regulated environment is also desirable.
If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A starting salary from a minimum of 25,165 depending on experience
- Pay increases, including on passing probation at 6 months, and reviewed at 12 months.
- A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary.
- 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the best of both worlds-collaboration and focus.
- Free onsite parking, saving you time and money.
- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most.
- Peace of mind with life assurance that supports your loved ones, no matter what.
- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
- Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
Customer Solutions Associate. Job in Swillington Common LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. As a Customer Solutions Associate in Leeds, you'll enjoy competitive salaries, flexible benefits tailored to your lifestyle, and opportunities for professional development, all while making a meaningful impact on our customers' financial journeys. With hybrid working options and a vibrant community of employee networks, we celebrate diversity and encourage you to bring your authentic self to work.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Associate. Job in Swillington Common LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your assessment centre, do a bit of research on LilyLifestyle. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! Since this role is all about helping customers navigate their financial journeys, try some mock calls with friends or family. Focus on really listening to their concerns and responding empathetically. It’ll make a world of difference during your interviews.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've handled tough situations in the past. Whether it’s dealing with difficult customers or meeting tight deadlines, demonstrating your ability to bounce back will impress the hiring team.
✨Tip Number 4
Don’t hesitate to apply through our website! If you’re excited about the Customer Solutions Associate role, we want to hear from you. Even if you don’t tick every box, your unique perspective could be just what we need. So go ahead, take that leap!
We think you need these skills to ace Customer Solutions Associate. Job in Swillington Common LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Solutions Associate role. Highlight your customer support experience and any relevant skills that match what we're looking for, like great listening and communication skills.
Show Your Passion:Let your enthusiasm shine through in your application! We want to see your dedication to helping customers and how you can make a real impact on their lives. Share any personal experiences that demonstrate your commitment to customer service.
Be Authentic:Don’t be afraid to show your true self in your application. If you don’t meet every requirement, that’s okay! We value unique perspectives, so share what makes you stand out and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Solutions Associate role. Familiarise yourself with the job description, especially the key responsibilities like listening to customers and guiding them through their financial struggles. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Listening Skills
Since this role heavily relies on great listening skills, prepare examples from your past experiences where you effectively listened to customers or colleagues. Highlight how your empathy and understanding led to positive outcomes. This will show that you can connect with customers and address their needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Think of situations where you faced challenges in a customer service environment and how you overcame them. Practising these responses will help you feel more confident and articulate during the interview.
✨Emphasise Your Passion for Helping Others
In your interview, convey your genuine passion for helping people. Share stories that illustrate your dedication to making a positive impact on others' lives. This aligns perfectly with the company's mission and will resonate well with the interviewers, showing that you're not just looking for a job, but a meaningful career.
