At a Glance
- Tasks: Manage customer queries through calls and build strong relationships.
- Company: Join a global financial services organisation with a supportive culture.
- Benefits: Earn £26,000 plus up to £500 monthly bonus and enjoy hybrid working.
- Other info: Great opportunities for career progression and skill development.
- Why this job: Kickstart your career in a dynamic team focused on growth and development.
- Qualifications: Confident communicator with strong customer service experience.
The predicted salary is between 26000 - 26000 £ per year.
Position: Customer Solutions Agent
Location: Kilmarnock (Hybrid)
Salary: £26,000 up to £500 monthly bonus
Start date is 13th of July 2026, interviews happening now!
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Overview of some benefits:- Salary: £26,000 pa and opportunity to earn up to £500 bonus per month
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills.
- You must be able to pass a credit check and disclosure check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touch.
Customer Solutions Agent. Job in Lugton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic global financial services organisation as a Customer Solutions Agent in Kilmarnock, where you will thrive in a supportive and collaborative work culture. With competitive salary packages, hybrid working options, and ample opportunities for professional growth, this role is perfect for driven individuals looking to make a meaningful impact while enjoying a healthy work-life balance. Benefit from generous holiday allowances, a comprehensive healthcare plan, and a clear pathway to advance your career within the company.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Agent. Job in Lugton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you’re chatting with them, drop in some insights about their recent projects or initiatives to impress them.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer queries like a pro.
✨Tip Number 3
Be outcome-focused! During your interviews, share examples of how you've met KPIs in past roles. This shows you’re driven and results-oriented, which is exactly what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and ensures your application lands directly in the right hands. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Solutions Agent. Job in Lugton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant achievements to show us you're the right fit for the Customer Solutions Agent role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've excelled in previous roles, especially in customer service, to demonstrate your confidence and drive.
Showcase Your Communication Skills:Since this role involves a lot of phone interaction, make sure your written application reflects your communication style. Keep it clear, concise, and friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer solutions, be ready to share specific examples from your past experiences in customer service, retail, or hospitality. Highlight how you resolved issues, built relationships, and met KPIs. This will demonstrate your capability and confidence in handling customer queries.
✨Practice Your Phone Etiquette
As a Customer Solutions Agent, you'll be speaking on the phone a lot. Practise your phone skills before the interview. You could even do mock calls with a friend to get comfortable. Focus on clarity, tone, and active listening – these are key to making a great impression!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the company. This shows that you're not just looking for any job, but that you're keen on building a career with them.
