At a Glance
- Tasks: Deliver first-class customer service and coordinate solutions for tyre-related issues.
- Company: Join Tyrenet, a leader in customer service within the automotive industry.
- Benefits: Competitive salary, performance bonuses, and flexible shift patterns.
- Other info: Embrace a diverse workplace where everyone can thrive.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26000 - 28000 £ per year.
Flexible Shift Patterns Liverpool, Estuary Business Park Full-Time On-site Salary: £26‑28k (DOE) + Performance bonus
Hours: Full time, working any 5 days from 7 on a rotating shift pattern. Shifts vary between 6am and 8pm.
The Challenge
As a Customer Services Coordinator at Tyrenet, you will play a vital role in delivering fast, reliable, and friendly first‑class service to our customers. You will be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.
The Approach
We are looking for someone who thrives in a fast‑paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you will manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout. You will be part of a supportive, team‑focused environment where attention to detail and customer care make a real difference.
Key Responsibilities
- Handle incoming calls from customers, providing reassurance and clear communication
- Use internal systems to log and manage cases efficiently
- Coordinate roadside assistance with external tyre partners
- Monitor progress and keep customers updated throughout
- Close cases and ensure accurate record‑keeping
- Support the Operations Manager and team with daily operational tasks
- Identify opportunities to improve processes or service delivery
The Candidate
We are looking for someone who brings:
- Customer service experience (ideally in automotive, logistics, or another fast‑paced environment)
- Strong communication skills with a calm, friendly approach
- Confidence under pressure and the ability to manage difficult conversations professionally
- Excellent attention to detail and accurate case management
- Confidence using IT systems and learning new tools
- A proactive, team‑oriented attitude
- Flexibility to work occasional weekend shifts preferred
Equity, Diversity & Inclusion
At Tyrenet, we are committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer.
Customer Services Coordinator. Job in Merseyside LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Tyrenet is an exceptional employer located in the vibrant Estuary Business Park, Liverpool, offering a dynamic work environment for Customer Services Coordinators. With flexible shift patterns and a competitive salary, we prioritise employee well-being and growth, fostering a supportive team culture that values diversity and inclusion. Join us to be part of a dedicated team that thrives on delivering outstanding service while enjoying opportunities for professional development and a performance bonus.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator. Job in Merseyside LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tyrenet. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and maintain a friendly tone. Remember, as a Customer Services Coordinator, you'll need to reassure customers and keep them informed, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Customer Services Coordinator. Job in Merseyside LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in fast-paced environments like automotive or logistics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for delivering excellent service. Tell us about a time you solved a problem under pressure – we love hearing about real experiences!
Show Off Your Communication Skills:Since you'll be the first point of contact for our customers, it's crucial to demonstrate strong communication skills. Keep your application clear and friendly, just like how you'd interact with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Tyrenet and their customer service approach. Understand their values, mission, and how they operate within the logistics and automotive sectors. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills, especially in fast-paced environments. Think about times when you successfully handled difficult conversations or resolved issues under pressure. This will demonstrate your ability to thrive in the role of a Customer Services Coordinator.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value clear communication—an essential skill for the position. Don’t hesitate to ask for clarification if you’re unsure about something; it shows you’re engaged and keen to understand.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare for questions like how you would handle an upset customer or coordinate assistance with external partners. Think through your responses beforehand so you can articulate your thought process clearly during the interview.
