At a Glance
- Tasks: Provide outstanding customer service and technical advice to customers and engineers.
- Company: Join a supportive business with a fantastic working environment.
- Benefits: Earn £28,500 plus overtime, bonuses, and enjoy 25 days holiday.
- Other info: Great training and long-term development opportunities await you.
- Why this job: Make a real difference by solving problems and building relationships.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 28500 - 28500 £ per year.
Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business that offers a great working environment, excellent training and long-term development for all?
Qualifications:
- Proven experience of providing excellent customer service
- Natural problem-solving abilities
- Excellent communication skills both written and verbal
- Previous Customer Service experience is essential
- Can learn and apply technical concepts
- Good working knowledge of CRMs
Responsibilities:
- The main focus will be to deal with a range of engineer enquiries via telephone and email
- Ensuring a high-quality service is always a key focus, providing 1st time resolution
- Understanding customers' situations and being able to deal with the situation effectively and in a timely manner
- Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met
Benefits:
- £28,500 per annum plus overtime and bonus
- Shifts between 8am and 6pm and will include 1 in 4 Saturdays
- 25 days holiday plus bank holidays
- Excellent Pension
- Long-term opportunity to develop
- Health benefits
Customer Service Specialist. Job in Belper LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Service Specialists can thrive. With a strong emphasis on training and long-term career development, we offer competitive salaries, generous holiday allowances, and excellent health benefits, all while ensuring our team members feel valued and empowered to deliver exceptional service to our customers in Belper.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist. Job in Belper LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Specialist. Job in Belper LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service right from the start! In your application, mention specific experiences where you’ve gone above and beyond to help customers. This will show us that you’re not just looking for a job, but you genuinely care about providing outstanding service.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your previous customer service experience and any technical skills you have. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your relevant skills!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share specific examples from your past experiences where you provided outstanding service or resolved a tricky situation. This will show that you understand what it takes to keep customers happy.
✨Familiarise Yourself with Technical Concepts
Since the role involves providing technical advice, make sure you’re comfortable with any relevant technical concepts. Do a bit of research on common issues customers might face and how to solve them. This will help you demonstrate your problem-solving abilities during the interview.
✨Practice Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get feedback on your verbal and written communication skills.
✨Understand KPIs and SLAs
Get familiar with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) that are relevant to customer service. Being able to discuss how you’ve met or exceeded these in previous roles will show that you’re results-driven and understand the importance of efficiency in customer service.
