At a Glance
- Tasks: Deliver exceptional customer service and support our online pharmacy operations.
- Company: Join a compassionate team at Wroxton LilyLifestyle.
- Benefits: Earn £14.47 per hour with flexible hours and potential for permanent role.
- Other info: Enjoy a friendly work environment with opportunities for growth.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Previous customer service experience is essential; medical background preferred.
The predicted salary is between 28 - 30 £ per hour.
Location: Wroxton (Office-based, no public transport available)
Reports To: Customer Services Manager
Employment Type: Temporary to Permanent
Hours: 5 days a week (Including occasional weekends) 9:00am until 5:00pm
Salary: 14.47 per hour
Recruitment Pro are seeking an experienced customer service assistant to deliver outstanding, compassionate customer service by understanding individual customer needs and ensuring effective communication both internally and externally. You will play a vital role in supporting the day-to-day operations of our clients online pharmacy service, contributing to business growth and ensuring smooth administration and patient care.
- Customer Service
- Provide first-class support by answering customer queries professionally via phone and email.
- Take and process customer orders using SagePay or online payment methods.
- Assist with prescription queries and medicine availability, referring to the pharmacist when necessary.
- Liaise with online doctors to resolve customer issues promptly and efficiently.
- Identify opportunities to grow prescription volume and support business development.
- Participate in weekend shifts on a rota basis (time off during the week when working weekends).
- Administration & Stock Control
- Maintain accurate prescription records and ensure documentation is legally compliant.
- Order stock from suppliers and help manage stock levels in the dispensary.
- Keep work areas clean, organised, and compliant with health and safety standards.
- Support with counting prescriptions and updating systems.
- Follow internal processes and use company software and portals as required.
- General Duties
- Comply with all company health and safety policies, report risks or near misses.
- Attend required meetings and complete online or in-person training on time.
- Support company initiatives and uphold high standards in security, communication, and operations.
- Adhere to all Standard Operating Procedures (SOPs).
- Use the holiday booking portal for leave requests, subject to manager approval.
- Key Competencies
- Strong customer focus and empathy
- Excellent verbal and written communication skills
- Detail-oriented and organised
- Reliable, honest, and professional
- Confident working independently and within a team
- Friendly, approachable, and respectful
- Able to handle sensitive/confidential information discreetly
- Flexible and adaptable to changing tasks
- Skills & Experience
- Previous customer service experience is essential
- Experience in a medical or pharmacy setting is preferred
- Computer literate with solid time management skills
- Comfortable handling numbers and written communication
- Clear and professional telephone manner
Customer Service Representative. Job in Wroxton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Wroxton Lily, we pride ourselves on being an exceptional employer that values compassion and dedication in customer service. Our supportive work culture fosters employee growth through ongoing training and development opportunities, while our commitment to a healthy work-life balance ensures that you can thrive both personally and professionally. Join us in a rewarding role where your contributions directly impact patient care and business success in a friendly and collaborative environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Wroxton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wroxton and LilyLifestyle. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries and resolving issues.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experience where you've delivered outstanding customer service. Highlight how you’ve handled difficult situations or improved processes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace Customer Service Representative. Job in Wroxton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in a medical or pharmacy setting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the role requires.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written communication skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around customer service and administration tasks. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This is crucial, as they’re looking for someone who can deliver compassionate support.
✨Demonstrate Attention to Detail
Since the role involves maintaining accurate prescription records and managing stock levels, be ready to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you’ve used in the past to keep things organised and compliant.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
