At a Glance
- Tasks: Be the friendly voice helping customers with housing and repair queries.
- Company: Join Ability Housing Association, a supportive and dynamic team.
- Benefits: Enjoy 25 days annual leave, healthcare, training, and a contributory pension.
- Other info: Full training provided; perfect for those looking to grow in customer service.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a willingness to learn; experience in social housing is a plus.
The predicted salary is between 22000 - 26000 £ per year.
Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you. This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre. We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers.
This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge. You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate.
Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.
If you feel you like you have what we are looking for and are keen to make a difference in the lives of those who need our support, please do get in touch with us.
Benefits you will receive with this role:- Support and Leadership
- Training and development opportunities
- Company healthcare scheme
- 25 days annual leave (excluded bank holidays)
- Contributory pension
- Sick Pay
This post requires employment references and clearance by the Disclosure & Barring Service.
Customer Service Representative. Job in Staines LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Ability Housing Association is an exceptional employer that prioritises the well-being and development of its employees. Located in Staines, we offer a supportive work culture with comprehensive training and development opportunities, alongside a generous benefits package including 25 days of annual leave and a contributory pension scheme. Join us to make a meaningful impact in the lives of our customers while enjoying a fulfilling career in the social housing sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Staines LilyLifestyle Jobs
✨Tip Number 1
Make sure to research Ability Housing Association and their Customer Strategy. Knowing their mission and values will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with various stakeholders, being able to articulate your thoughts clearly and empathetically is key. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and what it’s really like to work there. This can give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Ability Housing Association.
We think you need these skills to ace Customer Service Representative. Job in Staines LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for delivering excellent customer service in your application. We want to see that you genuinely care about helping others and are ready to go the extra mile!
Tailor Your Application:Take a moment to customise your CV and cover letter to highlight relevant experience, especially if you've worked in customer service or the social housing sector. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and make sure your communication skills shine through, as this is key for the role we’re offering.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle various scenarios, especially those that require patience and empathy. Think about examples from your past experiences where you went the extra mile for a customer.
✨Familiarise Yourself with the Company
Do some research on Ability Housing Association and their Customer Strategy. Understanding their mission and values will help you align your answers with what they’re looking for. It shows genuine interest and can set you apart from other candidates.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable with answering questions on the spot.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
