At a Glance
- Tasks: Support the sales team and assist customers with their orders.
- Company: Family-run supplier of construction fixings with a friendly culture.
- Benefits: Competitive salary, company pension, and 20 days annual leave.
- Other info: Diverse and inclusive workplace with a focus on equal opportunity.
- Why this job: Join a supportive team and make a difference in customer service.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 26500 - 27000 £ per year.
A well-established, family-run supplier of construction fixings and materials is looking for a Customer Service Advisor to join its busy Southall office. You will play a key role in supporting the sales team, processing customer orders, and preparing documentation to enable the warehouse to pack and dispatch orders for next-day delivery.
Key Responsibilities
- Handling inbound calls and assisting customers with orders for fixings and ironmongery products
- Responding to customer queries in a timely and professional manner
- Processing orders received via telephone and email
- Managing forward orders and ensuring accurate scheduling
- Liaising with internal departments to ensure smooth order fulfilment
- Supporting general administration, including filing, archiving, and maintaining office systems
Key Skills Required
- Previous customer service experience, ideally within a call centre or office-based environment
- Experience handling inbound calls and processing customer orders
- Strong communication skills, both written and verbal
- Experience working in a B2B and/or B2C environment
Benefits
- On-site parking available
- Company Pension
- 20 days annual leave + bank holidays
- Friendly, down-to-earth company culture
- 35-hour working week with shifts between 8:00 am and 5:30 pm Monday to Friday
If you bring customer service experience and are based locally in the Southall area, apply today. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organization, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. We can only consider applications from candidates who have the right to work in the UK.
Customer Service Representative. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established, family-run supplier of construction fixings and materials in Southall, where you will thrive in a friendly and down-to-earth company culture. With a focus on employee growth, we offer a supportive environment that values your contributions, alongside benefits such as a competitive salary, company pension, and generous annual leave. This is an excellent opportunity for those seeking meaningful employment in a collaborative team dedicated to customer satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research LilyLifestyle and understand their products and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling inbound calls, try role-playing with a friend or family member. This will help you feel more confident and articulate when speaking with potential customers.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company culture. Plus, it gives you a chance to see if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in call centres or office environments. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've handled customer queries and processed orders in the past.
Be Professional Yet Friendly:When writing your application, keep it professional but let your personality shine through. We love a friendly tone that reflects our down-to-earth company culture, so don’t hesitate to show us who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with construction fixings and ironmongery products, as this will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios that might come up during the interview. Think about how you would handle difficult customers or process orders efficiently. This will help you articulate your experience and problem-solving skills clearly.
✨Show Off Your Communication Skills
Since strong communication is key for this role, be prepared to demonstrate your verbal and written skills. During the interview, speak clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Be Ready to Discuss Teamwork
This position involves liaising with various internal departments, so be ready to talk about your experience working in a team. Share examples of how you’ve collaborated with others to ensure smooth order fulfilment and how you’ve contributed to a positive work environment.
