At a Glance
- Tasks: Deliver 5-star customer service and support to new and existing customers.
- Company: Join a well-established client in Kings Hill with a supportive team.
- Benefits: Competitive salary, Monday to Friday schedule, and opportunities for growth.
- Other info: Great team environment with a focus on exceeding targets.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26932 - 26932 £ per year.
We are recruiting for a Customer Service Advisor on behalf of our well-established client based in Kings Hill. The aim of this role is to deliver 5-star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office-based customer service environment. Candidates must be able to drive to the location, unless they reside in Kings Hill.
Duties for this position include:
- Respond to customer enquiries in a professional, timely and efficient manner in line with the client’s internal standards.
- Participate in active communications between the Customer Service teams.
- Obtain a high level of knowledge around the company’s systems, processes, and products with a view to becoming a point of reference for queries and being able to identify and/or resolve issues and problems.
- Be proactive and recognise sales opportunities and pass these onto the relevant teams to increase business.
- High level of data entry and cross-referencing information.
- Maintain and be aware of relevant internal policies and comply with these.
The successful candidate will have:
- Previous experience with telephone customer service.
- Financial services industry experience (Desirable).
- Excellent time management skills.
- Ability to articulate to a high level both written and verbally.
- Great organisational and telephone skills are essential.
- Strong IT skills and ability to work professionally whilst under pressure.
- Great team player skills with a positive attitude.
- Competent in communicating with all levels of staff/team members.
- Positive attitude with the ambition to exceed targets.
If you feel you meet the above criteria, please apply online for immediate consideration.
Customer Service Representative. Job in Kings Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Kings Hill location, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and professional growth. As a Customer Service Representative, you will enjoy a competitive salary, comprehensive training, and the opportunity to develop your skills in a supportive environment, all while contributing to our mission of delivering exceptional service to our valued customers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Kings Hill LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering 5-star service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive! During your interview, think of ways you can contribute to the team beyond just answering calls. Share ideas on how to improve customer satisfaction or streamline processes – it shows initiative and a positive attitude!
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus you’ll be one step closer to landing that Customer Service Representative role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Representative. Job in Kings Hill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially in financial services, to show us you’re a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've delivered 5-star service in the past, and don’t forget to mention your organisational skills!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and professional. Use proper grammar and structure to demonstrate your ability to articulate well, both in writing and verbally.
Apply Through Our Website:We encourage you to apply directly through our website for immediate consideration. It’s the quickest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company’s products and services. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about your previous experiences in financial services or customer service and be ready to share specific examples that highlight your skills.
✨Show Off Your Skills
Be prepared to demonstrate your organisational and time management skills during the interview. You might be asked how you prioritise tasks or manage your workload, so have some strategies in mind that you can discuss.
✨Stay Positive and Engaged
Throughout the interview, maintain a positive attitude and engage with your interviewers. Show enthusiasm for the role and the company, and don’t hesitate to ask insightful questions about the team and their goals.
