At a Glance
- Tasks: Deliver exceptional customer service via email, calls, and live chat.
- Company: Join Quickline, a company dedicated to providing great internet for everyone.
- Benefits: Enjoy 25 days annual leave, health cashback scheme, and regular social events.
- Other info: Dynamic team environment with opportunities for recognition and growth.
- Why this job: Make a real difference by helping customers and solving their queries.
- Qualifications: Experience in customer service with strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver first-class customer experiences across email, calls, and live chat.
If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you! This role is full time, based onsite at Willerby, Hull.
Here’s why you’ll love this role:
- Use your natural people skills to stay customer-focused and delight customers.
- Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
Here’s why you’ll be great in this role:
- Proven background in a customer service or customer experience role, ideally within a call centre environment.
- Professional telephone manner with excellent people skills.
- Familiarity with Microsoft 360 and general IT proficiency.
- Strong attention to detail and effective time management.
The benefits:
- Pension 5% employer / 5% employee contribution.
- Health Cashback Scheme: Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave.
- Enhanced Paternity/Maternity/Adoption leave.
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular Lunch & Learns.
- Social Events Summer and End of Year parties etc.
- Customer Obsessed Awards - Regular opportunities to win!
Please note: You must have the right to work in the UK in order to be successfully appointed to this role.
Customer Service Representative. Job in Eppleworth LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Quickline, we pride ourselves on being an exceptional employer, dedicated to fostering a vibrant work culture where our Customer Service Representatives can thrive. Located in Willerby, Hull, we offer a range of benefits including generous annual leave, health cashback schemes, and regular social events that promote team bonding and personal growth. Join us to be part of a mission-driven team that values your contributions and supports your professional development while ensuring our customers receive the best service possible.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Eppleworth LilyLifestyle Jobs
✨Tip Number 1
Get to know Quickline and their mission! Research the company culture and values so you can show how your customer service skills align with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering first-class customer experiences, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you turned a negative customer interaction into a positive one. This will demonstrate your ownership and commitment to customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Quickline team and making a difference in customer service.
We think you need these skills to ace Customer Service Representative. Job in Eppleworth LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you put customers at the heart of everything you do, so share examples of how you've delighted customers in the past!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our mission and can relate their experience to what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the theory but can apply it in real situations.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare answers to common questions about handling difficult customers or resolving complaints. Remember, it’s all about demonstrating your ability to connect with people!
✨Familiarise Yourself with the Company
Do some homework on Quickline and their mission to provide reliable broadband. Being able to discuss their values and how you align with them will impress the interviewers. It shows you’re genuinely interested in the company and its goals.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of specific instances where you’ve successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
