At a Glance
- Tasks: Handle customer orders and enquiries with a friendly and efficient approach.
- Company: Join a nationwide company known for excellent customer service.
- Benefits: Competitive pay, overtime opportunities, and potential for permanent position.
- Other info: Flexible working environment with training opportunities available.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Must have a full clean UK driving licence and good communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Our client is seeking an experienced, proactive and approachable Customer Service Advisor / Trade Counter to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check and track orders for customers, and ensure that customers receive the fast and efficient response that our client is known for. Must have a full clean manual UK Drivers Licence as will be on a call out rota.
Key responsibilities of Customer Service Advisor:
- Take responsibility for handling customer orders and enquiries in an effective and efficient manner.
- Provide a friendly and helpful response to customer enquiries to total satisfaction in order to contribute to the management team’s goal of maintaining the highest quality of customer satisfaction.
- Familiarise themselves with at least basic knowledge of the broad product range our client provides, in order to make recommendations of a non-technical nature.
- There will be some warehouse duties involved including manning of the trade counter when required.
- Accurate and regular order entry to help achieve minimum time delay between receipt of order and despatch of goods, therefore maximising sales / stock turnover.
- Identify and investigate with internal / external employees potential problems to ensure the smooth flow of order and customer satisfaction.
- Communicate enquiries to the External Sales Engineers to enable maximisation of potential sales.
- Participation in the annual stock take.
Essential qualities for the role of Customer Service Advisor:
- Must be well-presented, polite, helpful, proactive and motivated.
- MUST HAVE UK DRIVING LICENSE.
- Must have good numeracy and literacy skills, as well as a requirement of basic computer literacy, including Microsoft Office programmes.
- As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with all aspects of health and safety, as set out in the Employee Safety Handbook.
- Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation, and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.
- Must be able to display flexibility in their working and demonstrate ability to adapt to changing priorities and tasks assigned by the management team.
- Must have a full clean UK Drivers Licence as will be on a call out rota.
- Must be able to cover phones when required and attend call outs as necessary. Call outs are paid up to £100 per call out.
- Forklift licence would be an advantage however, not necessary but must be willing to undertake forklift training provided and paid for by the company.
Shifts: Monday to Friday 7:30AM - 5PM (with potential for overtime). To start on 3rd November 2025.
Nature of the role: This Customer Service Advisor Role is a temporary to permanent role for the successful candidate, after a trial period of 11 weeks.
Customer Service Representative. Job in Dartford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team as a Customer Service Representative in Dartford, where your proactive approach will be valued in delivering exceptional customer experiences. Our client offers a friendly work culture, opportunities for professional growth, and the chance to develop your skills with comprehensive training, including forklift certification. Enjoy competitive pay, including additional earnings for call-outs, and be part of a company that prioritises employee satisfaction and development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Dartford LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face in the role and how you'd handle them. Role-playing with a friend can help you articulate your thoughts and responses more clearly.
✨Tip Number 3
Be proactive! If you get the chance, follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Representative. Job in Dartford LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how approachable and proactive you are, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service. We’re looking for someone who can handle enquiries effectively, so share specific examples of how you've done this in the past to grab our attention!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you can bring to the team. Avoid fluff and focus on your skills and achievements.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Products
Familiarise yourself with the broad range of products the company offers. This will not only help you answer questions confidently but also allow you to make informed recommendations during the interview.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction, as this role heavily relies on those skills.
✨Demonstrate Proactivity
Be ready to discuss how you've taken initiative in previous roles. Whether it’s resolving a customer issue or improving a process, showing that you can be proactive will resonate well with the interviewers.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and adaptability. Think about scenarios where you had to think on your feet or adapt to changing priorities, as these are key qualities for the role.
