At a Glance
- Tasks: Handle customer calls, update systems, and maintain high service levels.
- Company: Join a leading logistics provider with a fun and supportive culture.
- Benefits: Enjoy 30 days annual leave, free parking, and exciting employee perks.
- Other info: Modern office with fun activities and great career progression opportunities.
- Why this job: Be part of a well-known brand and grow your career in customer service.
- Qualifications: 6 months experience in a customer service role preferred.
The predicted salary is between 25000 - 26000 £ per year.
About the Role
Full‑time role. Outstanding facilities and office conditions - staff fun days. Free parking and immediate starts available. We are actively seeking experienced customer service advisors for a leading logistics provider in the Coleshill area. Our customer service advisor roles are always hugely popular; you would be representing a very well‑known brand looking to make long‑term investments into its people.
Responsibilities
- Receiving and handling a high volume of inbound customer calls ranging from order placement, stock availability, delivery updates, complaint handling and much more
- Updating the in‑house CRM system
- Working from and consolidating Microsoft Excel spreadsheets
- Maintaining a high level of service at all times, in a bright and bubbly fashion (ideally 6 months experience in a service advisor role)
Hours of work: 7.5 hour days ranging between Monday to Friday.
Rate of pay: £12.74 per hour, rising to £12.87 plus additional benefits once 12 weeks have passed.
Benefits
- 30 days a year annual leave (pro rata)
- WFH options once on permanent contract
- Potential for overtime opportunities at time and half
- Reward & recognition – employee of the month, prizes
- Free car parking on site
- Social committee: chip butty Friday, film days, competitions & prizes & more monthly engagement plan
- Pool table / dart board in canteen
- Big screens showing sports/events, radio on throughout the week
- Dress code: smart casual and dress down every last Friday of the month and random fundraising for social committee
- Modern office and equipment
- Do not work on Christmas Day, Boxing Day and New Years Day.
Once you become a permanent employee, additional benefits include:
- Advantages programme: reduced cinema tickets, gym memberships, retail discounts, child‑care vouchers, ride to work funding, health care, access to GP video calls 24/7, eye care, company pension, long service award
- Career progression within a leading international logistics provider
If you feel you meet the above skill requirements, please click to apply today!
Customer Service Representative. Job in Coleshill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading logistics provider in Coleshill, where we prioritise employee satisfaction and growth. With outstanding facilities, a vibrant work culture, and numerous benefits including generous annual leave, flexible working options, and exciting social events, we are committed to investing in our people. Experience career progression opportunities while enjoying a supportive environment that values your contributions.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Coleshill LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions about complaint resolution.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at LilyLifestyle.
We think you need these skills to ace Customer Service Representative. Job in Coleshill LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you've handled calls, complaints, and provided support. Use specific examples to show us your bubbly personality and problem-solving skills!
Tailor Your CV:Don’t just send the same CV for every job! Tailor it to match the job description. We love seeing candidates who take the time to align their skills with what we’re looking for, especially in areas like CRM systems and Excel.
Be Professional Yet Friendly:Your written application should reflect the bright and bubbly attitude we value. Keep it professional but let your personality shine through. We want to know you’ll fit right in with our fun office culture!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company
Before your interview, take some time to research the logistics provider you'll be representing. Understand their values, mission, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you handled customer inquiries or complaints successfully. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to maintain a high level of service.
✨Familiarise Yourself with CRM and Excel
As the job involves updating an in-house CRM system and working with Excel spreadsheets, brush up on these skills before the interview. Be ready to discuss any relevant experience you have with these tools, as it shows you're prepared and capable of handling the technical aspects of the role.
✨Bring Your Positive Energy
The job description mentions maintaining a 'bright and bubbly' attitude, so make sure to convey your enthusiasm during the interview. Smile, engage with your interviewer, and let your personality shine through. This will help demonstrate that you’re a great fit for the team culture.
