At a Glance
- Tasks: Assist customers with queries and provide top-notch service in a dynamic environment.
- Company: Join a global leader in logistics at East Midlands Airport.
- Benefits: Earn £14.73 per hour, enjoy overtime pay, and benefit from hybrid working options.
- Other info: Enjoy ongoing assignments, holiday entitlement, and free parking.
- Why this job: Kickstart your career in customer service with full training and growth opportunities.
- Qualifications: Customer service experience is essential; familiarity with MS Word and Excel is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Customer Service Advisor(s) Required! Interviews week commencing 4th May 2026 with start dates in May 2026!
The Best Connection are currently recruiting Customer Service Advisor(s) to work at East Midlands Airport, Castle Donington. This is an excellent opportunity to start a career in the call centre and customer service department with a global leader in logistics, distribution and supply chain management, with full Aviation Training provided.
Pay: £14.73 per hour
Overtime Pay: £22.10 after 40 hours
Hours: 37.5 hours a week, shifts Monday to Friday between 07:00 - 19:15
Hybrid Office and Working from Home: until January 2027 (dependent on performance + personal preference)
Full Office Working: from January 2027
Location: East Midlands Airport, Castle Donington
All Training Provided: 2 weeks onsite training, 09:00 - 17:00, Monday to Friday.
Duration: Ongoing, Temporary
Accessible via: the Skylink Bus Route
Free Parking Provided
Vetting for a Customer Service Advisor:
- Be willing to apply for a DBS Check (Paid for by us!)
- Have a 5 year checkable work history (Obtained for you by us!)
Role and Requirements of a Customer Service Advisor:
- Experience of working with MS Word and Excel (desirable)
- Experience working within a Customer Service environment (required)
- Handling Customer queries (by telephone or electronically)
- Liaising with Network Contacts and Customers
- Using in-house data systems
- Data Entry
- Meeting company KPI's
Benefits of working for The Best Connection:
- On-going Assignments
- Holiday Entitlement
- Excellent Pay rates
- Overtime
- On-Line Payslips
- Pension Provision
If you are interested in the above positions, please click apply or contact the Aviation Team in the Derby Office.
Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:
- Apply for a Criminal Record Check (Paid for by us!)
- Have a full 5-year checkable history (Obtained for you by us!)
- Have an in-date and valid Photo ID (Passport, Driving Licence, ID Card etc)
- Provide a full 5-year address history
- Attend an Aviation Security Course (Paid for by us!)
Customer Service Representative. Job in Castle Donington LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
The Best Connection offers a dynamic and supportive work environment for Customer Service Representatives at East Midlands Airport, where employees benefit from comprehensive training and the opportunity to develop their careers within a global leader in logistics. With competitive pay rates, flexible working arrangements, and a strong emphasis on employee growth, this role provides a meaningful pathway for those looking to excel in customer service while enjoying the perks of free parking and easy access via public transport.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Castle Donington LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research The Best Connection and understand their values and what they do. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and questions. Role-playing with a friend or family member can help you feel more confident and ready to tackle those tricky interview questions.
✨Tip Number 3
Dress to impress! Even if the job is hybrid, showing up to your interview looking professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer Service Representative. Job in Castle Donington LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service role. Highlight any relevant experience you have in customer service and your skills with MS Word and Excel. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your previous experiences make you a great fit for us. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves handling customer queries, it's essential to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status directly from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research The Best Connection and their role in logistics and customer service. Understanding their values, mission, and the specifics of the Customer Service Advisor role will help you tailor your answers and show genuine interest.
✨Prepare for Common Questions
Think about the typical questions you might face, such as how you've handled difficult customers in the past or your experience with MS Word and Excel. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Customer Service Skills
Be ready to share specific examples from your previous roles that highlight your customer service experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you meet the requirements of the job.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly for your interview, even if it’s a hybrid role. Also, make sure to arrive on time or log in early if it's a virtual interview. This shows professionalism and respect for the interviewer's time.
