At a Glance
- Tasks: Help customers with enquiries and resolve issues in a friendly manner.
- Company: Join a supportive team at LilyLifestyle in Barton-upon-Humber.
- Benefits: Competitive salary, bonuses, gym access, and staff discounts.
- Other info: Enjoy a clear career progression path and a vibrant office culture.
- Why this job: Make a difference by helping people and building strong relationships.
- Qualifications: Previous customer service experience and excellent communication skills.
The predicted salary is between 27308 - 27308 £ per year.
This is a full-time, office-based position, and applicants must be able to commute to Barton-upon-Humber daily.
£27,308 per annum + £500 quarterly bonus
Barton-upon-Humber - Full Time Office Based
Monday to Friday, 8:55am to 5:30pm - 40 hours per week
An exciting opportunity is available for a Customer Service Advisor to join a busy and supportive office team in Barton-upon-Humber. As a Customer Service Advisor, you will manage a variety of customer enquiries, update customer accounts, and resolve issues while maintaining clear and friendly communication. This is a purely customer service focused position with no sales or cold calling. The Customer Service Advisor will also work closely with internal teams and showrooms to ensure customers receive the best possible support. This position is ideal for someone who enjoys helping people, solving problems and building strong customer relationships.
Duties of the Customer Service Advisor:
- Respond to customer enquiries and provide helpful solutions
- Update customer records and maintain accurate information
- Follow up with customers to ensure queries are resolved
- Liaise with showrooms and internal teams when required
- Proactively resolve customer queries efficiently
- Build and maintain positive relationships with customers
- Escalate issues where necessary to ensure resolution
- Handle complaints professionally and calmly
- Work towards improving customer satisfaction and retention
Experiences needed from the Customer Service Advisor:
- Ability to commute to Barton-upon-Humber daily
- Previous customer service experience such as call centre, retail, or hospitality
- Experience working towards targets or performance measures
- Excellent written and verbal communication skills
- IT literate with good Microsoft Office skills
- Strong organisation and attention to detail
Additional Benefits:
- Full supportive four week training programme
- Access to a health and discount platform after one year of service
- Staff discount after one year of service
- Eye care vouchers
- Free onsite gym available 24 hours a day
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised onsite canteens
- Clear progression opportunities with real success stories
- Customer Service Employee of the Month awards
Customer Service Representative. Job in Barton-upon-humber LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
LilyLifestyle Jobs is an excellent employer for those seeking a fulfilling role as a Customer Service Representative in Barton-upon-Humber. With a supportive work culture, comprehensive training, and clear progression opportunities, employees can thrive while enjoying benefits such as a health and discount platform, free onsite gym, and complimentary refreshments. This position offers a chance to make a meaningful impact by helping customers and building lasting relationships in a friendly office environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Barton-upon-humber LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle various customer enquiries during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your previous roles where you’ve successfully resolved customer issues or built strong relationships. This will demonstrate your skills and show that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer Service Representative. Job in Barton-upon-humber LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've helped customers in the past, so don’t be shy about showcasing your achievements!
Craft a Friendly Cover Letter:Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you’re excited about the role and how you can contribute to our team.
Showcase Your Communication Skills:Since this role is all about clear communication, make sure your application is well-written and free of errors. We love attention to detail, so take your time to proofread before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company
Before your interview, take some time to research LilyLifestyle and their customer service approach. Understanding their values and how they support customers will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous customer service experience in detail. Think of specific examples where you've successfully resolved issues or built strong relationships with customers. This will demonstrate your ability to handle the responsibilities of the Customer Service Advisor role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen on understanding customer needs, which is crucial for this position.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare a few thoughtful questions about the team dynamics, training programmes, or progression opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
