At a Glance
- Tasks: Support customers with mobility solutions, guiding them through their journey with care.
- Company: Family-owned business focused on improving lives through accessible travel.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and free on-site parking.
- Other info: Full training provided with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Location: Alfreton, DE55 7RG (close to the train station)
Salary: Competitive basic salary plus bonus opportunities (DOE)
Contract: Full-time Permanent
Benefits: 23 days holiday plus bank holidays, Auto-enrolment pension scheme, Life insurance cover, Profit Related Pay, Free on-site parking, Employee Assistance Programme, Holiday purchase scheme and Car purchase scheme, Full training provided.
Help Change People’s Lives Through Better Mobility! At Mobility in Motion (MiM), we believe everyone deserves the freedom and independence that accessible travel provides. As a family-owned business with a growing UK and international presence, we specialise in innovative vehicle adaptations and mobility solutions that genuinely improve everyday life. Our culture is friendly, supportive and collaborative, with a real focus on helping both our customers and our employees thrive.
We are now looking for a compassionate and customer-focused Customer Service Specialist to join our Commercial Team in Alfreton. This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering exceptional customer experiences in a rewarding and purpose-driven environment.
The Role: As a Customer Service Specialist, you’ll support customers throughout their entire journey from initial enquiry through to installation helping them find the right mobility solutions for their individual needs. This is not a cold-calling sales role. Instead, you’ll manage a combination of inbound enquiries and proactive follow-up calls, providing advice, guidance and reassurance every step of the way. You’ll work closely with customers, assessors and internal teams to ensure a smooth and positive customer experience from start to finish.
Key Responsibilities:
- Handling inbound enquiries via phone, email, live chat, website enquiries and marketing campaigns
- Advising customers on suitable products and services based on their individual mobility needs
- Providing considerate and supportive guidance throughout the decision-making process
- Responding to customer enquiries professionally via phone, email and written communication
- Offering basic technical assistance relating to products and services
- Booking online and field-based customer assessments
- Arranging appointments with potential customers
- Coordinating and confirming installation appointments
- Maintaining accurate customer records and updating the internal database
- Resolving customer queries and sales-related issues efficiently and professionally
- Building strong relationships with both new and existing customers
- Supporting wider commercial team activities where required
About You:
We’re looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service. You’ll be a strong communicator with excellent listening skills, able to build trust and confidently guide customers through what can often be an important and emotional purchasing decision. Ideally, you will have:
- Previous experience in customer service, sales support or a customer-facing role
- Excellent verbal and written communication skills
- A professional and friendly telephone manner
- Strong attention to detail and organisational skills
- The ability to work calmly and efficiently in a busy environment
- A positive, empathetic and patient approach to customer interactions
- Good IT and administration skills
- A proactive and self-motivated attitude
Most importantly, we’re looking for someone who cares about delivering the right outcome for the customer not simply hitting targets.
Why Join MiM:
At MiM, the work you do has a real impact. Every day, you’ll help customers improve their independence, confidence and quality of life through accessible mobility solutions. You’ll join a supportive and growing business where your contribution is genuinely valued, with full training and ongoing support provided from day one. If you’re looking for a rewarding career where you can make a positive difference every day, we’d love to hear from you.
No agencies please.
Customer Service Representative. Job in Alfreton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Mobility in Motion, we pride ourselves on being a family-owned business that values compassion and collaboration. Located conveniently in Alfreton, our supportive work culture fosters personal growth and offers a range of benefits including competitive salary, generous holiday allowance, and comprehensive training, making it an ideal place for those looking to make a meaningful impact in the lives of others through exceptional customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative. Job in Alfreton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mobility in Motion. Understand their values and how they help customers with mobility solutions. This will show that you’re genuinely interested and can help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping people, make sure you can clearly express your thoughts and listen actively. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show your empathy! When discussing your experiences, highlight times when you’ve gone above and beyond to help someone. This will demonstrate that you have the compassionate approach they’re looking for in a Customer Service Specialist.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Mobility in Motion. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative. Job in Alfreton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in customer service and how it aligns with our mission at Mobility in Motion. We want to see how you can help us change lives through better mobility!
Show Your Passion:In your written application, let your enthusiasm for helping people shine through. We’re looking for someone who genuinely cares about delivering outstanding customer service, so share any relevant experiences that showcase your compassionate approach.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at MiM!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Mobility in Motion. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Service Specialist, empathy is key. Prepare examples from your past experiences where you've helped customers through challenging situations. Highlight how you listened to their needs and provided tailored solutions.
✨Practice Active Listening
During the interview, demonstrate your listening skills. When asked questions, take a moment to think before responding. This shows that you value the interviewer’s words and are thoughtful in your replies, which is crucial for customer interactions.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.
