At a Glance
- Tasks: Deliver top-notch customer service and manage engineer appointments.
- Company: Join a well-established team in a dynamic environment.
- Benefits: Competitive salary, full-time hours, and career growth opportunities.
- Other info: Fast-paced role with a focus on continuous improvement.
- Why this job: Make a real difference by helping customers and supporting engineers.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 27976 - 27976 £ per year.
Location: Cheam. Salary: GBP27,976 per year. Hours: Alternate shifts are 8am – 5pm, then 9am – 6pm. 1 Saturday per month. Job type: Full-time, permanent. (5-month probation).
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.
Responsibilities
- Achieve exceptional standards of customer service and always deliver The Perfect Repair
- Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
- Plan engineers work
- Carry out engineer diary management
- Book service appointments
- Approve engineers' timesheets
- Monitor and action escalation reports
- Support the gas department with administration tasks
Requirements
- Must be able to work in a busy and high-pressured environment
- Must be able to handle challenging calls and remain calm under pressure
- Excellent communication skills at all levels (both written and verbal)
- Previous experience in a customer service/call centre role preferred
- Gas/Home maintenance experience preferred, but not essential
- Exceptional customer service skills
- Understanding delivery of best value and continuous improvement
- Good organisational skills
- Demonstrate initiative and a good work ethic
- Openness to learning
Customer Service Operative. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Cheam as a Customer Service Operative, where exceptional customer service is at the heart of our operations. We offer a supportive work culture that values employee growth and development, alongside competitive benefits including a salary of GBP27,976 per year and structured shifts to promote work-life balance. With opportunities for continuous improvement and learning, this role is perfect for those looking to make a meaningful impact in a thriving environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operative. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common customer service scenarios with a friend. This will help you stay calm and articulate under pressure.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at LilyLifestyle.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive job openings that you won’t find anywhere else!
We think you need these skills to ace Customer Service Operative. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Operative role. We love seeing enthusiasm and a genuine interest in the position, so let your personality come through.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and free of errors. We appreciate attention to detail, so double-check your work before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Operative. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Challenging Scenarios
Since the role involves handling challenging calls, prepare for situational questions. Think of examples from your past experiences where you successfully managed difficult situations or customers. This will demonstrate your ability to stay calm under pressure and showcase your exceptional customer service skills.
✨Show Off Your Communication Skills
Excellent communication is key in this role. During the interview, practice clear and concise responses. You might even want to ask a friend to conduct a mock interview with you. This will help you articulate your thoughts better and ensure you come across as confident and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows that you’re not just interested in any job, but specifically in how you can contribute to their team and grow within the company.
