At a Glance
- Tasks: Lead customer service teams to deliver top-notch support and streamline order processing.
- Company: Join a dynamic team at LilyLifestyle in Horsforth, Leeds.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Embrace diversity and be part of an inclusive workplace.
- Why this job: Make a real difference by enhancing customer experiences and driving team success.
- Qualifications: Proven leadership skills and experience in customer service management.
The predicted salary is between 35000 - 40000 £ per year.
Location: Leeds, LS16 (Horsforth)
Salary: 35,000- 40,000 (DOE)
Role Overview
Lead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes.
Key Responsibilities
- Lead and develop customer service and order processing teams (including offshore)
- Ensure high service standards, timely responses and effective issue resolution
- Oversee accurate and efficient order and quote processing
- Manage KPIs, team performance and continuous improvement initiatives
- Act as escalation point across customer service, sales and operations
- Drive process efficiency, communication and cross-team alignment
Key Requirements
- Experience managing customer service or operational teams
- Strong leadership, communication and organisational skills
- Ability to manage high workloads and competing priorities
- Customer-focused with strong problem-solving ability
- Experience with CRM/order systems (offshore exposure beneficial)
Key KPIs
- Response times and service levels
- Customer satisfaction (e.g. NPS)
- Order accuracy and efficiency
- Team performance and engagement
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Operations Manager. Job in Horsforth LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on fostering a dynamic and inclusive work environment in Horsforth, where our Customer Service Operations Manager will play a pivotal role in leading a dedicated team. We offer competitive salaries, opportunities for professional growth, and a culture that values collaboration and continuous improvement, ensuring that every employee can thrive while delivering exceptional service to our customers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Manager. Job in Horsforth LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams or improved processes in previous roles. This will demonstrate your capability to manage and inspire others.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Operations Manager. Job in Horsforth LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Operations Manager. Highlight your experience in managing teams and improving customer service processes, as this is what we’re really looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your leadership skills and how you’ve tackled challenges in customer service before. We want to see your personality come through!
Showcase Relevant Experience:When filling out your application, don’t forget to mention any experience with CRM or order systems. If you’ve worked with offshore teams, let us know – it’s a big plus for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand the key responsibilities of the role, like managing teams and ensuring high service standards. Be ready to discuss your past experiences and how they relate to leading customer service operations.
✨Show Off Your Leadership Skills
Prepare examples that showcase your leadership abilities. Think about times when you've successfully managed a team or improved processes. Highlight your communication skills and how you've motivated others to achieve their best.
✨Be Ready for Problem-Solving Questions
Expect questions that test your problem-solving skills. Prepare scenarios where you've resolved customer issues or improved service efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Understand KPIs and Metrics
Familiarise yourself with key performance indicators relevant to the role, such as response times and customer satisfaction scores. Be prepared to discuss how you've managed these metrics in previous roles and how you plan to drive improvements in this new position.
