At a Glance
- Tasks: Lead and manage customer service teams to ensure top-notch customer experiences.
- Company: Join a dynamic team at LilyLifestyle in Horsforth, Leeds.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a real difference by enhancing customer satisfaction and team performance.
- Qualifications: Experience in managing customer service teams and strong leadership skills.
The predicted salary is between 35000 - 40000 £ per year.
Location: Leeds, LS16 (Horsforth)
Salary: 35,000- 40,000 (DOE)
Role Overview
Lead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes.
Key Responsibilities
- Lead and develop customer service and order processing teams (including offshore)
- Ensure high service standards, timely responses and effective issue resolution
- Oversee accurate and efficient order and quote processing
- Manage KPIs, team performance and continuous improvement initiatives
- Act as escalation point across customer service, sales and operations
- Drive process efficiency, communication and cross-team alignment
Key Requirements
- Experience managing customer service or operational teams
- Strong leadership, communication and organisational skills
- Ability to manage high workloads and competing priorities
- Customer-focused with strong problem-solving ability
- Experience with CRM/order systems (offshore exposure beneficial)
Key KPIs
- Response times and service levels
- Customer satisfaction (e.g. NPS)
- Order accuracy and efficiency
- Team performance and engagement
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Manager. Job in Horsforth LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on fostering a dynamic and inclusive work environment in Horsforth, where our Customer Service Managers are empowered to lead and innovate. With competitive salaries and a strong focus on employee development, we offer numerous opportunities for growth and advancement, ensuring that our team members thrive both personally and professionally. Join us to be part of a collaborative culture that values customer satisfaction and operational excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager. Job in Horsforth LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience managing customer service teams effectively.
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, highlight specific instances where you've improved service standards or resolved complex issues. This will demonstrate your ability to drive performance and efficiency in a customer-focused environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you that Customer Service Manager role!
We think you need these skills to ace Customer Service Manager. Job in Horsforth LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Service Manager role. Highlight your experience in managing teams and improving customer service processes, as this is what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your leadership skills and how you’ve tackled challenges in customer service before. We want to see your personality come through!
Showcase Relevant Experience:When filling out your application, focus on your past roles that align with the key responsibilities listed. Mention any experience with CRM/order systems and how you’ve driven process efficiency in previous jobs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand the key responsibilities of a Customer Service Manager and be ready to discuss how you've led teams, managed KPIs, and improved processes in your previous roles.
✨Show Off Your Leadership Skills
Prepare examples that showcase your leadership style. Think about times when you’ve motivated a team or resolved conflicts. This role is all about leading and developing teams, so highlight your experience in managing people effectively.
✨Be Ready for Problem-Solving Questions
Expect questions that test your problem-solving abilities. Have a few scenarios in mind where you successfully handled customer issues or improved service standards. This will demonstrate your customer-focused mindset and ability to think on your feet.
✨Familiarise Yourself with CRM Systems
Since experience with CRM/order systems is a key requirement, make sure you’re familiar with common platforms. If you’ve worked with offshore teams, be prepared to discuss how you managed communication and efficiency across different locations.
