At a Glance
- Tasks: Manage customer queries and logistics processes for a smooth after-sales experience.
- Company: Established manufacturing organisation with a focus on quality service.
- Benefits: 25 days' holiday, pension scheme, free breakfast, and on-site parking.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in logistics or customer service, strong IT skills, and problem-solving abilities.
The predicted salary is between 35000 - 38000 £ per year.
A well‑established manufacturing organisation is seeking a Customer Service & Logistics Coordinator to join its team at Stockley Business Park. This role plays a key part in delivering high‑quality after‑sales support, ensuring the smooth management of spare parts, returns, and logistics processes. You will act as a central point of contact between customers, internal teams, suppliers, and warehouse partners, ensuring queries and operational issues are resolved efficiently and professionally.
Key Responsibilities
- Manage customer queries and complaints relating to spare parts and after‑sales service
- Process credits for spare parts and consumables in a timely and accurate manner
- Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required
- Handle customer invoice queries and accurately log and track issues within the dispute management system
- Prepare and complete courier documentation, including commercial invoices and customs declarations
- Coordinate collections and shipments with customers, internal teams, and third‑party logistics providers
- Create, manage, and track return deliveries through internal logistics systems
- Monitor courier performance and service levels to ensure operational excellence
- Act as a key liaison between the business and outsourced warehouse providers
- Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues
- Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requests
Experience & Skills
- Previous experience in logistics, customer service, or spare parts/aftermarket environment
- Experience in handling customs documentation
- Confident in managing customer queries, including returns, delays, and missing items
- Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems
- Excellent attention to detail with strong problem‑solving abilities
- Ability to prioritise workload and work effectively in a fast‑paced environment
Benefits
- 25 days' holiday
- Contributory pension starting at 5%/5%, rising with service
- Cycle to work scheme
- Free on‑site parking
- Free Friday breakfast
Hours: Monday - Friday 9 am - 5.15 pm
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service & Logistics Coordinator. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established manufacturing organisation as a Customer Service & Logistics Coordinator at Stockley Business Park, where you will be part of a dynamic team dedicated to delivering exceptional after-sales support. Enjoy a supportive work culture that values diversity and inclusivity, alongside benefits such as 25 days' holiday, a contributory pension scheme, and free on-site parking. This role offers a unique opportunity for professional growth in a fast-paced environment, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Coordinator. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and logistics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or logistics challenges in the past. This will help you stand out and demonstrate your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service & Logistics Coordinator. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service & Logistics Coordinator role. Highlight your experience in logistics and customer service, especially any work with spare parts or after-sales support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer queries or managed logistics processes in the past. We love a good story that showcases your problem-solving skills!
Show Off Your IT Skills:Since strong IT skills are key for this position, make sure to mention your proficiency in Microsoft Word, Excel, and any ERP/CRM systems like SAP. If you have experience with customs documentation, don’t forget to include that too. We’re all about efficiency here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service & Logistics Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like managing customer queries and handling customs documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed customer complaints or resolved logistics issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only showcase your skills but also give the interviewer a clear picture of how you handle challenges.
✨Show Off Your IT Skills
Since the role requires strong IT skills, especially in Microsoft Word, Excel, and possibly SAP, be ready to discuss your proficiency with these tools. If you have any relevant examples of how you've used these applications to improve processes or solve problems, share them during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to customer service, or how they measure success in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
