At a Glance
- Tasks: Be the friendly voice helping customers get back on track during tough times.
- Company: Join Solus, a supportive team that values customer satisfaction.
- Benefits: Enjoy competitive pay, bonuses, generous holiday, and discounts on Aviva products.
- Other info: Great career growth opportunities in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone, helping them get back to normal during a potentially difficult time. With training provided, you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each customer.
As part of a supportive and collaborative team, you’ll identify opportunities to promote customer satisfaction and help embed a customer‑focused culture both in our contact centre in Warrington and across our 25 UK sites. You’ll provide phone assistance and basic vehicle diagnostics, ensuring that no two customers are the same and that we keep our focus on 'getting people back to normal'.
Benefits:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva's success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer's leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
Equal Opportunity: We guarantee an interview for disabled applicants meeting the minimum criteria - just email us after applying to let us know.
Customer Service. Job in Preston On The Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Solus, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in our Customer Solutions Centre in Warrington. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, we empower our team members to grow and thrive while delivering exceptional customer service. Join us to be part of a culture that values your contributions and promotes a customer-focused approach across our 25 UK sites.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service. Job in Preston On The Hill LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and Aviva. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show off your soft skills! Customer service is all about communication and empathy. Be ready to share examples of how you've helped customers in the past, focusing on your ability to listen and resolve issues effectively.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you'll ensure your application gets the attention it deserves, and you can keep an eye on any updates regarding your application status.
We think you need these skills to ace Customer Service. Job in Preston On The Hill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service role. Highlight any previous experience in customer-facing positions and showcase how you’ve helped customers in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you align with our values. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company
Before your interview, take some time to research Solus and Aviva. Understand their values and work principles, as this will help you align your answers with what they stand for. Showing that you know about their customer-focused culture can really impress the interviewers.
✨Practice Your Communication Skills
As a Customer Solutions Centre Advisor, you'll be the first point of contact for customers. Practise clear and concise communication, especially over the phone. You might want to role-play common customer scenarios with a friend to build your confidence and refine your responses.
✨Demonstrate Empathy
In this role, you'll be helping customers during potentially difficult times. Be prepared to discuss how you would handle sensitive situations. Share examples from your past experiences where you've shown empathy and provided excellent customer service.
✨Prepare for Basic Vehicle Diagnostics Questions
Even though training will be provided, it’s good to have a basic understanding of vehicle diagnostics. Brush up on common issues and solutions so you can speak confidently about them. This shows your willingness to learn and adapt, which is key in this role.
