At a Glance
- Tasks: Provide top-notch customer support and manage order processing efficiently.
- Company: Thriving business in Brierley Hill with a supportive team culture.
- Benefits: Competitive salary, permanent full-time role, and opportunities for growth.
- Other info: Immediate start available for motivated individuals ready to take on a challenge.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 25000 £ per year.
We are recruiting for a Customer Support Administrator to join a thriving business based in Brierley Hill. This is an excellent opportunity for a highly organised and customer-focused individual with experience in customer service, order processing and administration. An immediate start is also available for the right person.
Responsibilities
- Process bookings accurately and ensure there are no duplicate entries.
- Investigate courier issues with DPD and DHL, including claims for failed deliveries.
- Manage international delivery enquiries.
- Respond to customer queries via ticketing system, email and telephone.
- Send pre-order notifications and updates.
- Generate return labels and process customer returns.
- Monitor eBay and Amazon accounts to maintain strong performance ratings.
- Support warehouse workflow and communicate order updates.
- Handle fraud notifications and elevate concerns appropriately.
- Assist with crediting customer orders once fully trained.
- Act as a key point of contact between customers, the warehouse and internal departments.
- Provide feedback to management on recurring customer concerns and service improvements.
What We Are Looking For
- Previous experience in customer service, sales order processing or administration.
- Excellent communication skills and confidence handling challenging customer situations.
- Strong organisational and multitasking abilities.
- Good working knowledge of Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
- A proactive and positive approach to problem-solving.
What's on Offer
- Salary of £25,000 per annum.
- Permanent full-time opportunity.
- Immediate start available.
- Supportive team environment.
- Opportunity to develop and progress within the business.
If you are a motivated and organised customer service professional looking for your next challenge, we would love to hear from you, please hit "APPLY".
Customer Service. Job in Brierley Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Brierley Hill as a Customer Support Administrator, where your organisational skills and customer focus will be valued. We offer a supportive work environment with a competitive salary of £25,000 per annum, immediate start options, and opportunities for professional growth within the company. Experience a fulfilling career with us, where your contributions directly impact our success and customer satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service. Job in Brierley Hill LilyLifestyle Jobs
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations, as this will help you feel more confident during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We love seeing applications directly from motivated candidates like you, so don’t hesitate to hit that 'APPLY' button!
We think you need these skills to ace Customer Service. Job in Brierley Hill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Support Administrator role. Share specific examples of how you've tackled challenges in previous jobs – we love a good story!
Show Off Your Organisational Skills:Since this role requires strong organisational abilities, make sure to mention any tools or methods you use to stay organised. Whether it's managing bookings or handling customer queries, let us know how you keep everything running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Administrator. Familiarise yourself with order processing, handling customer queries, and managing delivery issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've successfully handled challenging customer situations in the past. Think about specific instances where you resolved issues or improved customer satisfaction, as this will highlight your ability to connect with customers effectively.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you manage multiple tasks. You could mention tools or methods you use to stay organised, like prioritising tasks or using CRM systems. This will reassure them that you can handle the fast-paced environment of customer service.
✨Be Proactive in Problem-Solving
Employers love candidates who take initiative. Prepare to talk about times when you identified a problem and took steps to resolve it before it escalated. This shows that you have a proactive mindset, which is essential for supporting both customers and internal teams.
