At a Glance
- Tasks: Manage financial queries and deliver excellent customer service in a fast-paced environment.
- Company: A growing organisation focused on customer experience and employee development.
- Benefits: Competitive salary, hybrid work, and opportunities for career progression.
- Other info: Join a supportive team culture with a focus on continuous improvement.
- Why this job: Make a real impact by resolving complex queries and enhancing customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Location: HX6
Start date: ASAP
Job Type: 6 month FTC
Salary: £27,000
Hours of work: 08:30 - 17:00
About the Company
We are a well-established and growing organisation operating within a service-led environment, supporting customers across a range of operational and infrastructure solutions. We pride ourselves on delivering excellent customer experiences and creating a supportive, collaborative workplace where employees can develop and succeed.
About the Role
We are looking for a proactive and detail-focused Financial Query Coordinator to join our Customer Service Management team. This role is ideal for someone who enjoys problem-solving, takes ownership of issues, and thrives in a fast-paced customer-focused environment.
You will be responsible for managing customer and internal financial queries from initial investigation through to resolution, ensuring all issues are handled accurately, professionally, and efficiently. Working closely with departments across the business, you will play a key role in improving customer experience, reducing disputes, and supporting timely payments.
Key Responsibilities
- Managing financial and invoice-related queries via phone, email, and shared inboxes
- Investigating and resolving queries relating to contracts, pricing, billing, purchase orders, and service delivery
- Taking full ownership of cases from receipt through to resolution
- Liaising with internal departments including Finance, Sales, Operations, and Service teams to gather information and resolve issues
- Processing credit requests accurately and ensuring supporting information is complete
- Maintaining clear and accurate case records on internal systems and CRM platforms
- Monitoring open queries and ensuring agreed response and resolution times are achieved
- Providing clear explanations to customers regarding invoices, charges, and financial processes
- Identifying recurring issues and supporting continuous improvement initiatives
- Delivering excellent customer service while maintaining professionalism and empathy in sensitive conversations
What We're Looking For
- Previous experience within customer service, query resolution, credit control, or dispute handling
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to prioritise workload effectively
- A calm, professional, and analytical approach to problem-solving
- Ability to work under pressure and manage multiple tasks simultaneously
- High attention to detail and accuracy
- Strong IT skills including Microsoft Office packages such as Excel, Word, and Outlook
- Experience using CRM or case management systems would be advantageous
- A proactive attitude with a willingness to learn and develop
What's on Offer
- Permanent hybrid role within a growing and forward-thinking organisation
- Supportive and collaborative team culture
- Opportunities for career development and progression
- Competitive salary and benefits package
- The chance to make a real impact within a customer-focused environment
If you are a motivated individual who enjoys resolving complex queries and delivering excellent customer service, we would love to hear from you.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Customer Service Financial Query Coordinator. Job in Yorkshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Yorkshire-based organisation, we are committed to fostering a supportive and collaborative work environment where employees can thrive. As a Customer Service Financial Query Coordinator, you will benefit from a permanent hybrid role that offers competitive salary and benefits, alongside ample opportunities for career development within a forward-thinking company dedicated to delivering exceptional customer experiences.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Financial Query Coordinator. Job in Yorkshire LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and financial queries. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled difficult situations in the past, especially those that highlight your attention to detail and ability to work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Financial Query Coordinator. Job in Yorkshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant financial query handling to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully resolved queries in the past, and let your personality shine through!
Showcase Your Communication Skills:Since excellent communication is key for this position, ensure your written application is clear and professional. Avoid jargon and keep it concise, so we can easily see your strengths.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Financial Query Coordinator. Brush up on common financial terms and processes, as well as the types of queries you might encounter. This will show that you're proactive and ready to tackle the challenges head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or disputes. Highlight your analytical approach and how you took ownership of issues. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to excellent customer service.
✨Communicate Clearly
During the interview, focus on your communication skills. Practice explaining complex financial concepts in simple terms, as this is crucial for the role. Remember, it's not just about what you say, but how you say it. Be clear, concise, and confident in your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the types of financial queries you'll be handling, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
