At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a fast-paced logistics company with a supportive team culture.
- Benefits: Earn between £26,000 - £29,000 with stable hours and growth opportunities.
- Other info: Enjoy a dynamic work environment with potential for career advancement.
- Why this job: Make a real difference in customer satisfaction and logistics operations.
- Qualifications: Experience in customer service, especially in logistics, is a plus.
The predicted salary is between 26000 - 29000 £ per year.
Location: Insert Location
Salary: £26,000 - £28,000 (DOE)
Hours: Monday to Friday, 8:00am - 5:00pm (1-hour lunch break)
The Opportunity
Matthew James Recruitment is working in partnership with a well-established and fast-paced warehouse and logistics organisation to recruit a Customer Service Executive. This is an excellent opportunity for an experienced customer service professional who thrives in a high-volume, operational environment and enjoys being the key link between customers, warehouse operations, and transport teams. You will play a pivotal role in ensuring orders are processed accurately, delivery expectations are managed effectively, and service levels are maintained in line with internal KPIs.
Key Responsibilities
- Acting as the primary point of contact for customer queries via phone and email
- Managing order processing from receipt through to delivery confirmation
- Liaising closely with warehouse and transport teams to ensure timely dispatch
- Monitoring delivery schedules and proactively resolving service issues
- Investigating and resolving complaints, discrepancies, and POD queries
- Updating internal CRM/ERP systems with accurate, real-time information
- Supporting account managers with reporting and customer updates
- Maintaining high service levels in line with agreed SLAs
About You
- Previous experience within a customer service role in logistics, warehousing, or supply chain (highly desirable)
- Confident managing multiple priorities in a fast-paced operational setting
- Strong communication skills with the ability to build rapport with customers and internal teams
- Highly organised with excellent attention to detail
- IT literate (experience using CRM/ERP systems preferred)
- Proactive, solutions-focused mindset
What’s On Offer
- Salary between £26,000 - £29,000 depending on experience
- Stable Monday - Friday working hours (8am - 5pm, 1-hour lunch)
- Opportunity to join a growing and reputable logistics business
- Supportive team environment with progression potential
Customer Service Executive. Job in Nottinghamshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team at a well-established logistics organisation in Nottinghamshire, where your role as a Customer Service Executive will be pivotal in ensuring customer satisfaction and operational efficiency. With a competitive salary and stable working hours, you will benefit from a collaborative work culture that prioritises employee growth and offers clear progression opportunities within the company. Experience a rewarding career in a fast-paced environment that values your contributions and fosters a proactive mindset.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive. Job in Nottinghamshire LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and operations. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Executive, you'll need to build rapport quickly. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during interviews. If you have ideas on improving customer service or streamlining processes, share them! This shows you're not just looking to fill a role but are eager to contribute to the team's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Executive. Job in Nottinghamshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Executive role. Highlight your experience in logistics and customer service, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples from your past experiences that demonstrate your ability to manage customer queries and work in a fast-paced environment.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t hesitate to showcase your ability to build rapport with customers and teams.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the logistics and customer service landscape. Brush up on common industry terms and practices, especially those related to order processing and delivery management. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Showcase Your Communication Skills
As a Customer Service Executive, communication is key. Prepare examples of how you've effectively managed customer queries or resolved complaints in the past. Practise articulating these experiences clearly, as this will demonstrate your ability to build rapport with customers and internal teams.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a delivery issue or managing multiple priorities. Think through your responses ahead of time, focusing on your proactive and solutions-focused mindset. This will help you stand out as someone who can thrive in a fast-paced environment.
✨Highlight Your Organisational Skills
Since the role requires excellent attention to detail and organisation, be prepared to discuss how you manage your workload. Share specific tools or methods you use to stay organised, especially if you have experience with CRM or ERP systems. This will reassure them that you can maintain high service levels and meet internal KPIs.
