At a Glance
- Tasks: Be the go-to person for residents, managing their housing needs and ensuring top-notch service.
- Company: Join a large Housing Association dedicated to community support.
- Benefits: Competitive hourly rate, flexible working environment, and valuable experience.
- Other info: Immediate start available; great opportunity for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service; housing knowledge is a plus.
The predicted salary is between 21 - 28 £ per hour.
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months.
Key responsibilities are as follows:
- As a Customer Service Executive, you will have the required authority, budget, skills and support to creatively address the housing needs of your residents.
- You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch.
- You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise.
- Where appropriate, you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible.
- You will meet residents annually to identify their priorities for the year.
- You will take ownership for getting the job done and keep residents updated on the progress.
- Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met.
- However, you will retain responsibility when other people are involved, making sure that they do what they agree to do.
Hourly rate PAYE £21.59 and £28.56 Umbrella.
Essential Requirements:
- Ideally looking for someone with a good consistent background in Customer Services; a housing background would be advantageous.
- Excellent interpersonal skills and able to pick things up quickly.
- Excellent on Word & Excel.
- Must be immediately available or on short notice.
Customer Service Executive. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading Housing Association in London, we pride ourselves on fostering a supportive and inclusive work culture that empowers our Customer Service Executives to make a real difference in the lives of residents. With competitive pay rates and a commitment to professional development, we offer unique opportunities for growth and collaboration within a dedicated team focused on community well-being. Join us to be part of a meaningful mission where your contributions are valued and recognised.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer service field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and housing. Think about scenarios where you've solved problems or improved resident satisfaction – these stories will make you stand out!
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let them know why you're passionate about helping residents and improving their living conditions. Your energy can be contagious!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to stay updated on new roles as they come up.
We think you need these skills to ace Customer Service Executive. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in housing if you have it. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Executive role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Interpersonal Skills:Since this role involves a lot of interaction with residents, make sure to highlight your excellent interpersonal skills. We love seeing how you’ve built relationships and resolved issues in previous roles!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Service Executive. Familiarise yourself with housing associations and their role in the community. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your customer service experience, especially any relevant housing background. Be ready to share specific examples of how you've handled tenant issues or managed service charges in the past. This will demonstrate your capability to take ownership and deliver results.
✨Practice Your Interpersonal Skills
Since this role requires excellent interpersonal skills, practice active listening and clear communication. You might want to role-play common scenarios you could face, like dealing with a resident's complaint or coordinating with external agents. This will help you feel more prepared and relaxed during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, or specific challenges they face. This shows that you're engaged and eager to contribute positively to the team, making you a standout candidate.
