At a Glance
- Tasks: Handle customer queries and coordinate equipment delivery in a fast-paced environment.
- Company: Join a leading healthcare service provider with a focus on community support.
- Benefits: Enjoy a competitive salary, pension scheme, free parking, and wellbeing initiatives.
- Other info: Dynamic role with opportunities for growth in a supportive team.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong IT skills are essential.
The predicted salary is between 26567 - 26567 £ per year.
Location: Chandlers Ford, Hampshire
Monday to Friday 8.30am - 5.00pm, 40 hours a week (Fixed Term Maternity Cover).
Salary/Rate: £12.77 (£26,567.99 pa)
Rewards & Benefits:
- Company Pension Scheme
- Free on-site parking
- Life Assurance Scheme
- Company Sick Pay Scheme
- Wellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Hampshire & IOW Wheelchair Service Centre based in our Chandlers Ford Depot in Hampshire. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquiries. We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Hampshire & IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service.
The Role:
- Manage incoming calls and emails, answering any queries in a timely and professional manner.
- Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.
- Monitoring and progressing orders by checking with suppliers.
- Entering referral information for clinical triage via both telephone and email.
- General administration that supports daily activities and duties.
What are we looking for?
- Strong experience in a similar busy and fast paced office environment
- Relevant telephone-based customer service experience
- Good attention to detail and accuracy
- Previous administration and diary management experience
- Professional and confident manner on the telephone and through email
- Competent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community.
Customer Service Coordinator. Job in Chandler's Ford LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Hampshire & IOW Wheelchair Service Centre in Chandlers Ford, we pride ourselves on being an excellent employer that values our team members and their contributions. With a supportive work culture, comprehensive benefits including a company pension scheme and wellbeing initiatives, and opportunities for professional growth within a fast-growing healthcare service provider, we are dedicated to fostering a rewarding environment for our employees. Join us in making a meaningful impact in the community while enjoying the advantages of working in a collaborative and dynamic setting.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator. Job in Chandler's Ford LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values, especially how they work with the NHS. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. This will help you feel more confident and prepared to handle queries professionally.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks in a busy environment. Use examples from past experiences to demonstrate your ability to juggle responsibilities effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at LilyLifestyle.
We think you need these skills to ace Customer Service Coordinator. Job in Chandler's Ford LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service and administration. We want to see how your skills match the role of a Customer Service Coordinator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to handling calls and managing queries, as this is key for us.
Be Professional Yet Personable:When writing your application, keep it professional but let your personality shine through. We value a confident and friendly tone, especially since you'll be the first point of contact for our service users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the daily tasks mentioned in the job description, like handling calls and coordinating equipment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you resolved issues or provided exceptional support. This will demonstrate your ability to handle calls professionally and efficiently.
✨Brush Up on Your IT Skills
The job requires competent IT skills, especially with Microsoft Office. Make sure you're comfortable using these tools and can discuss how you've used them in previous roles. If you have experience with any specific systems related to customer service, be ready to mention that too!
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or the specific challenges faced by the Customer Service Coordinator. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
