At a Glance
- Tasks: Log and manage customer service requests, ensuring timely resolutions and updates.
- Company: Join a leading British tech company with a vibrant culture and growth mindset.
- Benefits: Enjoy comprehensive benefits, birthday leave, and opportunities for professional development.
- Other info: Participate in exciting projects and social activities throughout the year.
- Why this job: Make a real impact on customer experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and a problem-solving attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Exponential-e is a leading British-owned tech company, established in 2002, achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off
Your new role:
- Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs.
- Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs.
- Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers.
- Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met.
- Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language.
- Monitor systems and suppliers to proactively identify any issues that may affect Exponential-e customers.
- Encourage feedback on services provided and recognise the changing needs of the service, making recommendations to management for service improvement.
What you’ll need to succeed:
- Strong customer service focus with excellent verbal and written communication skills.
- Proven problem solver with strong analytical and trend analysis skills.
- Flexible approach to work, with the ability to work effectively under pressure and a willingness to take ownership.
- Positive and professional attitude.
- Experience working in a pressurised customer-focused Service Desk within an ITIL based environment.
What we offer:
- Involvement in varied projects that make a positive impact on critical services on a local and national level.
- Vibrant company culture with a wide range of events and social activities throughout the year.
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club.
- Dedicated Learning and Development team and access to a range of training, courses and certification support.
- Comprehensive benefits, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave.
Customer Service Coordinator 24/7. Job in Bridgend LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Exponential-e is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant company culture enriched with diverse social activities and initiatives. With a strong commitment to professional development, employees benefit from dedicated learning resources and comprehensive perks, including birthday leave and health cover, all while contributing to impactful projects that enhance critical services locally and nationally.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator 24/7. Job in Bridgend LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer service, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Customer Service Coordinator 24/7. Job in Bridgend LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our vibrant culture!
Showcase Your Communication Skills:Since excellent verbal and written communication is key, use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back on showcasing your writing prowess!
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. We’re looking for proven problem solvers, so let us know how you’ve used your analytical skills to make a positive impact.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand Exponential-e's services and their customer service approach. Familiarise yourself with ITIL principles, as they’re crucial for this role. Being able to discuss how you can apply these concepts will show that you're serious about the position.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will demonstrate your strong customer service focus.
✨Problem-Solving Scenarios
Be ready to tackle some hypothetical problem-solving scenarios during the interview. Think about how you would log incidents, assign them, and follow up on resolutions. Showing your analytical skills and how you approach problems will impress the interviewers.
✨Emphasise Flexibility and Ownership
Highlight your ability to work under pressure and take ownership of tasks. Share specific examples from your previous roles where you had to adapt quickly or manage multiple priorities. This will align well with the flexible approach they’re looking for in a Customer Service Coordinator.
