At a Glance
- Tasks: Manage customer queries and logistics processes for a smooth after-sales experience.
- Company: Established manufacturing organisation with a focus on quality service.
- Benefits: 25 days' holiday, pension scheme, free breakfast, and on-site parking.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in logistics or customer service, strong IT skills, and problem-solving abilities.
The predicted salary is between 35000 - 38000 £ per year.
A well‑established manufacturing organisation is seeking a Customer Service & Logistics Coordinator to join its team at Stockley Business Park. This role plays a key part in delivering high‑quality after‑sales support, ensuring the smooth management of spare parts, returns, and logistics processes. You will act as a central point of contact between customers, internal teams, suppliers, and warehouse partners, ensuring queries and operational issues are resolved efficiently and professionally.
Key Responsibilities
- Manage customer queries and complaints relating to spare parts and after‑sales service
- Process credits for spare parts and consumables in a timely and accurate manner
- Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required
- Handle customer invoice queries and accurately log and track issues within the dispute management system
- Prepare and complete courier documentation, including commercial invoices and customs declarations
- Coordinate collections and shipments with customers, internal teams, and third‑party logistics providers
- Create, manage, and track return deliveries through internal logistics systems
- Monitor courier performance and service levels to ensure operational excellence
- Act as a key liaison between the business and outsourced warehouse providers
- Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues
- Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requests
Experience & Skills
- Previous experience in logistics, customer service, or spare parts/aftermarket environment
- Experience in handling customs documentation
- Confident in managing customer queries, including returns, delays, and missing items
- Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems
- Excellent attention to detail with strong problem‑solving abilities
- Ability to prioritise workload and work effectively in a fast‑paced environment
Benefits
- 25 days' holiday
- Contributory pension starting at 5%/5%, rising with service
- Cycle to work scheme
- Free on‑site parking
- Free Friday breakfast
Hours: Monday - Friday 9 am - 5.15 pm
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service and Logistics Specialist. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our well-established manufacturing organisation based in Stockley Business Park, Uxbridge, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. As a Customer Service and Logistics Specialist, you will enjoy competitive benefits such as 25 days' holiday, a contributory pension scheme, and free on-site parking, all while being part of a dynamic team dedicated to delivering exceptional after-sales support. Join us for a rewarding career where your contributions are valued and recognised.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Logistics Specialist. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. Practise common interview questions and think of examples from your experience that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Customer Service and Logistics Specialist. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and logistics. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service & Logistics Coordinator role. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled customer queries or logistical challenges in the past. We love seeing candidates who can think on their feet and resolve issues efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Service and Logistics Specialist. Familiarise yourself with spare parts management, after-sales support, and logistics processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer queries or logistical issues. Highlight your attention to detail and how you prioritised tasks in a fast-paced environment. This will demonstrate your ability to handle the challenges of the role effectively.
✨Brush Up on IT Skills
Since strong IT skills are essential for this position, be ready to discuss your experience with Microsoft Word, Excel, and any ERP/CRM systems like SAP. If you have specific examples of how you've used these tools to improve processes or solve problems, share them during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's approach to customer service, or how they measure success in logistics. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
