At a Glance
- Tasks: Help customers solve their queries and build strong relationships.
- Company: Join a global financial services organisation with a supportive culture.
- Benefits: Earn £26,000 plus up to £500 monthly bonus and enjoy hybrid working.
- Other info: Great opportunities for career progression and skill enhancement.
- Why this job: Kickstart your career in a dynamic team focused on growth and development.
- Qualifications: Confident communicator with customer service experience and a drive to learn.
The predicted salary is between 26000 - 26000 £ per year.
Position: Customer Solutions Agent
Location: Kilmarnock (Hybrid)
Salary: £26,000 up to £500 monthly bonus
Start date is 13th of July 2026, interviews happening now!
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Overview of some benefits:- Salary: £26,000 pa and opportunity to earn up to £500 bonus per month
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills.
- You must be able to pass a credit check and disclosure check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touch.
Customer Service Agent. Job in Lugton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic global financial services organisation as a Customer Solutions Agent in Kilmarnock, where you will thrive in a supportive and collaborative work culture. With competitive salary packages, hybrid working options, and ample opportunities for personal and professional growth, this role is perfect for driven individuals looking to make a meaningful impact in their careers. Enjoy benefits such as generous holiday allowances, a robust pension scheme, and comprehensive healthcare plans, all while being part of a team that values your contributions and encourages continuous learning.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent. Job in Lugton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the global financial services organisation. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence when it comes to handling calls and resolving queries during the interview. Plus, it’ll help you get comfortable with navigating systems while talking.
✨Tip Number 3
Show off your skills! During the interview, highlight your strong customer service experience and any KPIs you've met in previous roles. Use specific examples to demonstrate how you've successfully managed customer relationships and resolved issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re proactive and keen on the role.
We think you need these skills to ace Customer Service Agent. Job in Lugton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Solutions Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for this role. Don’t forget to mention your confidence in navigating systems and speaking on the phone, as these are key for us.
Showcase Your Achievements:When detailing your past experiences, focus on your achievements. Did you exceed KPIs in your previous roles? Let us know! We love driven individuals who can demonstrate their success in customer service.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application lands directly in our hands. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer solutions, be ready to share specific examples from your past experiences in customer service, retail, or hospitality. Highlight how you resolved issues, built relationships, and met KPIs. This will demonstrate your capability and confidence in handling customer queries.
✨Practice Common Interview Questions
Prepare for typical interview questions such as 'How do you handle difficult customers?' or 'Can you give an example of when you met a challenging target?' Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for upskilling, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
