At a Glance
- Tasks: Be the friendly voice helping residents with their social care queries and service requests.
- Company: Join a supportive team dedicated to making a difference in the community.
- Benefits: Earn £19.98 per hour with flexible working options and training opportunities.
- Other info: Great opportunity for personal growth in a rewarding environment.
- Why this job: Make a real impact by supporting residents and enhancing their quality of life.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 39900 - 39900 £ per year.
Pay: £19.98 per hour
Location: Hammersmith and Fulham
Key Responsibilities
- To act as the first point of contact, providing initial advice to residents regarding the in-year rent increase.
- Resolving directly the most frequent service requests by telephone, email, web, and other social media channels.
- Where appropriate, signpost residents to the most suitable support.
Customer Service Advisor - Social Care. Job in Ripley, Derbyshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Customer Service Advisor in Social Care at our Ripley location, you will be part of a supportive and dynamic team dedicated to making a positive impact in the community. We offer competitive pay, comprehensive training, and opportunities for professional development, ensuring that you can grow your career while contributing to meaningful work. Our inclusive work culture values collaboration and innovation, making it an excellent place for those looking to thrive in a rewarding environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Social Care. Job in Ripley, Derbyshire LilyLifestyle Jobs
✨Tip Number 1
Make sure you know the ins and outs of customer service in social care. Brush up on common queries and issues residents might have, so you can show off your knowledge during interviews.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or through social media, being able to convey information clearly is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees in similar roles on LinkedIn or attend local job fairs. They can give you insider tips and maybe even refer you for the position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Advisor - Social Care. Job in Ripley, Derbyshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your experience in social care and how it relates to the responsibilities mentioned in the job description.
Showcase Your Communication Skills:Since you'll be the first point of contact, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle queries effectively.
Highlight Problem-Solving Abilities:We want to see how you tackle challenges! Include examples of how you've resolved issues in previous roles, especially in customer service or social care settings.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Customer Service Advisor in Social Care. Understand the common queries residents might have about rent increases and the support services available. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This is crucial for a customer service role, as it shows you can effectively engage with residents and understand their needs.
✨Showcase Your Communication Skills
Be prepared to discuss how you would communicate with residents across various channels like phone, email, and social media. Share examples from your past experiences where you successfully resolved issues or provided support, highlighting your ability to adapt your communication style.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges faced in the role, or how success is measured. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
