At a Glance
- Tasks: Deliver exceptional customer service and support our online pharmacy operations.
- Company: Join a compassionate team at Wroxton's leading online pharmacy.
- Benefits: Earn £14.47 per hour with flexible hours and potential for permanent role.
- Other info: Enjoy a friendly work environment with opportunities for growth and training.
- Why this job: Make a real difference in patient care while developing your customer service skills.
- Qualifications: Previous customer service experience is essential; medical background preferred.
The predicted salary is between 28 - 30 £ per hour.
Location: Wroxton (Office-based, no public transport available)
Reports To: Customer Services Manager
Employment Type: Temporary to Permanent
Hours: 5 days a week (Including occasional weekends) 9:00am until 5:00pm
Salary: £14.47 per hour
Recruitment Pro are seeking an experienced customer service assistant to deliver outstanding, compassionate customer service by understanding individual customer needs and ensuring effective communication both internally and externally. You will play a vital role in supporting the day-to-day operations of our clients online pharmacy service, contributing to business growth and ensuring smooth administration and patient care.
- Customer Service
- Provide first-class support by answering customer queries professionally via phone and email.
- Take and process customer orders using SagePay or online payment methods.
- Assist with prescription queries and medicine availability, referring to the pharmacist when necessary.
- Liaise with online doctors to resolve customer issues promptly and efficiently.
- Identify opportunities to grow prescription volume and support business development.
- Participate in weekend shifts on a rota basis (time off during the week when working weekends).
- Administration & Stock Control
- Maintain accurate prescription records and ensure documentation is legally compliant.
- Order stock from suppliers and help manage stock levels in the dispensary.
- Keep work areas clean, organised, and compliant with health and safety standards.
- Support with counting prescriptions and updating systems.
- Follow internal processes and use company software and portals as required.
- General Duties
- Comply with all company health and safety policies, report risks or near misses.
- Attend required meetings and complete online or in-person training on time.
- Support company initiatives and uphold high standards in security, communication, and operations.
- Adhere to all Standard Operating Procedures (SOPs).
- Use the holiday booking portal for leave requests, subject to manager approval.
- Key Competencies
- Strong customer focus and empathy
- Excellent verbal and written communication skills
- Detail-oriented and organised
- Reliable, honest, and professional
- Confident working independently and within a team
- Friendly, approachable, and respectful
- Able to handle sensitive/confidential information discreetly
- Flexible and adaptable to changing tasks
- Skills & Experience
- Previous customer service experience is essential
- Experience in a medical or pharmacy setting is preferred
- Computer literate with solid time management skills
- Comfortable handling numbers and written communication
- Clear and professional telephone manner
Customer Service Advisor. Job in Wroxton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Wroxton, we pride ourselves on being an exceptional employer that values compassion and dedication in customer service. Our supportive work culture fosters employee growth through ongoing training and development opportunities, while our commitment to a healthy work-life balance ensures that you can thrive both personally and professionally. Join us in making a meaningful impact in the healthcare sector, all within a collaborative and friendly environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Wroxton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wroxton and LilyLifestyle. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries and resolving issues.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experience where you've delivered outstanding customer service or handled difficult situations. This will demonstrate your ability to meet the job requirements.
✨Tip Number 4
Apply through our website! We want to make it easy for you to land this Customer Service Advisor role. By applying directly, you’ll ensure your application gets the attention it deserves and shows your enthusiasm for joining our team.
We think you need these skills to ace Customer Service Advisor. Job in Wroxton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in a medical or pharmacy setting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the vibe we aim for at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. We love clear, concise, and engaging writing that shows you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities, such as handling customer queries and managing prescription records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Empathy and Customer Focus
The job requires a strong customer focus and empathy. Be ready to discuss situations where you went above and beyond for a customer. Highlight your ability to understand individual needs and how you can contribute to delivering compassionate service in a pharmacy setting.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions for the interviewer. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
