At a Glance
- Tasks: Be the calm voice for customers in stressful breakdown situations and provide effective solutions.
- Company: Join a leading company at the iconic Bescot Headquarters.
- Benefits: Earn £12.71 per hour plus uncapped bonuses with flexible hours.
- Other info: Ongoing temporary position with comprehensive training provided.
- Why this job: Make a real difference by helping people when they need it most.
- Qualifications: Customer service experience is a plus; strong problem-solving skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
£12.71 per hour plus uncapped bonus
35 Hours per week Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts)
Ongoing Temporary Position Office based At our iconic Bescot Headquarters
Training Provided 2 weeks Monday to Friday training
Be the difference when it matters most. When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in: As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.
What you’ll be doing:
- Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities
- Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
- Managing the situation end-to-end, from the first call through to resolution
- Keeping members informed with clear, proactive updates so they always know what’s happening
What we’re looking for:
- Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
- The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
- Strong problem-solving skills and sound judgement under pressure
- Confidence using multiple systems and handling information accurately
- A proactive mindset - you take ownership and see things through
Customer Service Advisor. Job in Walsall LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At our Walsall headquarters, we pride ourselves on being an exceptional employer that values flexibility and employee growth. With comprehensive training provided and a supportive work culture, we empower our Customer Service Advisors to make a real difference in our members' lives during critical moments. Enjoy competitive pay, uncapped bonuses, and the opportunity to develop your skills in a dynamic environment where your contributions are truly valued.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Walsall LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be handling breakdown calls, think of scenarios where you might need to reassure a customer. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to showcase your communication skills. During interviews, share examples of how you've built trust with customers in the past. Clear and confident communication is key in this role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor. Job in Walsall LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant experience you have in delivering top-notch customer service, especially in high-pressure situations. We want to see how you can be the calm voice our members need!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions. Remember, it’s all about showing us you can handle those tricky breakdown calls with confidence!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and how you fit the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to join our team at Bescot Headquarters!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Service Advisor entails. Familiarise yourself with the job description and think about how your skills align with the responsibilities, especially around problem-solving and customer communication.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, especially under pressure. Think of examples from your past experiences where you've successfully resolved issues or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Proactive Mindset
During the interview, highlight instances where you've taken ownership of a situation. Employers love candidates who can demonstrate initiative and a proactive approach, so share stories that showcase your ability to manage challenges effectively.
✨Practice Clear Communication
Since the role requires clear and confident communication, practice articulating your thoughts before the interview. You might even want to do a mock interview with a friend to ensure you can convey your ideas clearly and calmly, just like you would with a customer.
