At a Glance
- Tasks: Support customers through phone calls, providing empathetic and professional assistance.
- Company: Join Solus, a company dedicated to getting customers back to normal.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and discounts on Aviva products.
- Other info: Full training provided, with a focus on career growth and wellbeing.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Passion for helping others, strong communication skills, and teamwork ability.
The predicted salary is between 25000 - 30000 £ per year.
At Solus, our purpose is simple. We get our customers back to normal. Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence. With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them. You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites.
Responsibilities
- Act as the first point of contact for customers, providing clear, empathetic and professional support.
- Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution.
- Take ownership of customer enquiries and guide them through the next steps in their journey.
- Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture.
- Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network.
Qualifications
- A genuine passion for customer service and helping people.
- Strong communication and listening skills.
- The confidence to make decisions and take ownership of customer outcomes.
- The ability to work well as part of a team in a fast-paced environment.
- Automotive or technical knowledge is helpful but not essential, as full training is provided.
Why Join Solus?
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
We guarantee an interview for disabled applicants meeting the minimum criteria – just email us after applying to let us know.
Customer Service Advisor. Job in Preston On The Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Solus, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in Preston On The Hill. Our Customer Service Advisors play a vital role in helping customers navigate challenging situations, with comprehensive training provided to ensure success. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing and growth, Solus is dedicated to fostering a culture where every team member can thrive and make a meaningful impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Preston On The Hill LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solus and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to support customers.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to listen carefully to customers. Try role-playing with a friend or family member to get comfortable with responding empathetically and effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for others. This will demonstrate your ability to take ownership of customer enquiries and guide them through their journey.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It’s the best way to ensure we get your details and can consider you for the role.
We think you need these skills to ace Customer Service Advisor. Job in Preston On The Hill LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely care about making a difference in people's lives, especially during tough times.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight any relevant experience or skills that align with what we’re looking for, like strong communication and problem-solving abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what it means to be empathetic and how to handle difficult situations. This role is all about supporting customers during tough times, so being able to demonstrate your understanding of this will really impress.
✨Practice Active Listening
During the interview, show that you can listen carefully. Practice summarising what the interviewer says to ensure you understand their points. This skill is crucial for a Customer Service Advisor, as you'll need to reassure customers and guide them effectively.
✨Familiarise Yourself with Vehicle Diagnosis
Even though full training is provided, having a basic understanding of vehicle diagnosis can set you apart. Do a bit of research on common vehicle issues and repair solutions. This will show your enthusiasm for the role and your willingness to learn.
✨Show Your Team Spirit
Since this role involves working closely with colleagues, be ready to discuss your teamwork experiences. Share examples of how you've collaborated in the past and how you contribute to a positive team environment. Solus values collaboration, so highlighting this will resonate well.
