At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a fast-paced logistics company with a supportive team culture.
- Benefits: Earn between £26,000 - £29,000 with stable hours and growth opportunities.
- Other info: Enjoy a dynamic work environment with potential for career advancement.
- Why this job: Make a real difference in customer satisfaction and logistics operations.
- Qualifications: Experience in customer service, especially in logistics, is a plus.
The predicted salary is between 26000 - 29000 £ per year.
Location: Insert Location
Salary: £26,000 - £28,000 (DOE)
Hours: Monday to Friday, 8:00am - 5:00pm (1-hour lunch break)
The Opportunity
Matthew James Recruitment is working in partnership with a well-established and fast-paced warehouse and logistics organisation to recruit a Customer Service Executive. This is an excellent opportunity for an experienced customer service professional who thrives in a high-volume, operational environment and enjoys being the key link between customers, warehouse operations, and transport teams. You will play a pivotal role in ensuring orders are processed accurately, delivery expectations are managed effectively, and service levels are maintained in line with internal KPIs.
Key Responsibilities
- Acting as the primary point of contact for customer queries via phone and email
- Managing order processing from receipt through to delivery confirmation
- Liaising closely with warehouse and transport teams to ensure timely dispatch
- Monitoring delivery schedules and proactively resolving service issues
- Investigating and resolving complaints, discrepancies, and POD queries
- Updating internal CRM/ERP systems with accurate, real-time information
- Supporting account managers with reporting and customer updates
- Maintaining high service levels in line with agreed SLAs
About You
- Previous experience within a customer service role in logistics, warehousing, or supply chain (highly desirable)
- Confident managing multiple priorities in a fast-paced operational setting
- Strong communication skills with the ability to build rapport with customers and internal teams
- Highly organised with excellent attention to detail
- IT literate (experience using CRM/ERP systems preferred)
- Proactive, solutions-focused mindset
What’s On Offer
- Salary between £26,000 - £29,000 depending on experience
- Stable Monday - Friday working hours (8am - 5pm, 1-hour lunch)
- Opportunity to join a growing and reputable logistics business
- Supportive team environment with progression potential
Customer Service Advisor. Job in Nottinghamshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team at a well-established logistics organisation in Nottinghamshire, where your role as a Customer Service Advisor will be pivotal in ensuring customer satisfaction and operational efficiency. With a competitive salary and stable working hours, you will benefit from a collaborative work culture that prioritises employee growth and offers clear progression opportunities within the company. Experience a rewarding career in a fast-paced environment that values your contributions and fosters a proactive mindset.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Nottinghamshire LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to build rapport quickly. Role-play with a friend or family member to get comfortable handling different customer scenarios.
✨Tip Number 3
Be proactive during interviews. Don’t just wait for questions; ask insightful ones about the team dynamics and how they measure success in customer service. It shows you're engaged and ready to contribute.
✨Tip Number 4
Apply through our website! We make it easy for you to connect with us directly, and it gives you a better chance to stand out. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Advisor. Job in Nottinghamshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in logistics and customer service, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've managed customer queries or resolved issues in the past.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t hesitate to showcase your ability to build rapport with customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the logistics and customer service industry. Brush up on common terms and processes related to order management and delivery schedules. This will help you speak confidently about your experience and how it relates to the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively managed customer queries in the past. Think about times when you resolved complaints or discrepancies and be ready to share those stories during the interview.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is crucial. Be prepared to discuss how you prioritise tasks and manage multiple responsibilities. You might even want to bring a simple example of a time when your organisational skills made a difference in your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to customer service, or how they measure success in this role. This shows your genuine interest and helps you determine if the company is the right fit for you.
