At a Glance
- Tasks: Support the sales team and process customer orders in a busy office environment.
- Company: Family-run supplier of construction fixings with a friendly culture.
- Benefits: Competitive salary, company pension, 20 days leave, and on-site parking.
- Other info: Diverse and inclusive workplace with a focus on equal opportunity.
- Why this job: Join a supportive team and make a difference in customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26500 - 27000 £ per year.
A well-established, family-run supplier of construction fixings and materials is looking for a Customer Service Advisor to join its busy Southall office. You will play a key role in supporting the sales team, processing customer orders, and preparing documentation to enable the warehouse to pack and dispatch orders for next-day delivery.
Key Responsibilities
- Handling inbound calls and assisting customers with orders for fixings and ironmongery products
- Responding to customer queries in a timely and professional manner
- Processing orders received via telephone and email
- Managing forward orders and ensuring accurate scheduling
- Liaising with internal departments to ensure smooth order fulfilment
- Supporting general administration, including filing, archiving, and maintaining office systems
Key Skills Required
- Previous customer service experience, ideally within a call centre or office-based environment
- Experience handling inbound calls and processing customer orders
- Strong communication skills, both written and verbal
- Experience working in a B2B and/or B2C environment
Benefits
- On-site parking available
- Company Pension
- 20 days annual leave + bank holidays
- Friendly, down-to-earth company culture
- 35-hour working week with shifts between 8:00 am and 5:30 pm Monday to Friday
If you bring customer service experience and are based locally in the Southall area, apply today. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organization, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. We can only consider applications from candidates who have the right to work in the UK.
Customer Service Advisor. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established, family-run supplier of construction fixings and materials in Southall, where you will thrive in a friendly and down-to-earth company culture. With a focus on employee growth, you will enjoy a supportive environment that values your contributions, offers a competitive salary, and provides benefits such as a company pension and generous annual leave. This role not only allows you to develop your customer service skills but also ensures a balanced work-life with a 35-hour week and on-site parking.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understanding their products and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when answering questions. Remember, they want to see how well you can handle customer interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at LilyLifestyle.
We think you need these skills to ace Customer Service Advisor. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially if you've worked in a call centre or office environment. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Keep it friendly and professional, and don’t forget to mention your passion for helping customers.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and double-check for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with the types of fixings and ironmongery they supply. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you would handle difficult customers or process orders efficiently. Practising your responses can help you feel more at ease during the actual interview.
✨Show Off Your Communication Skills
Since strong communication is key for this position, be prepared to demonstrate your verbal and written skills. You might be asked to explain a complex order process or respond to a mock customer query, so keep it clear and professional.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company's approach to customer service. This shows that you’re engaged and thinking about how you can contribute to their success.
