At a Glance
- Tasks: Deliver 5-star customer service and support to clients in a dynamic environment.
- Company: Join a well-established company in Kings Hill with a focus on excellence.
- Benefits: Competitive salary, Monday to Friday work schedule, and a supportive team culture.
- Other info: Great opportunity for career growth in a friendly and collaborative setting.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
The predicted salary is between 26932 - 26932 £ per year.
Location: Mid Kent
Salary: c.£26,932
Employment type: Permanent – Monday to Friday
We are recruiting for a Customer Service Advisor on behalf of our well‑established client based in Kings Hill. The aim of this role is to deliver 5‑star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office‑based customer service environment. Candidates must be able to drive to the location, unless they reside in Kings Hill.
Responsibilities
- Respond to customer enquiries in a professional, timely and efficient manner in line with the client’s internal standards
- Participate in active communications between the Customer Service teams
- Obtain a high level of knowledge around the company’s systems, processes, and products with a view to becoming a point reference for queries and being able to identify and/or resolve issues and problems
- Be proactive and recognise sales opportunities and pass these onto the relevant teams to increase business
- High level of data entry and cross‑referencing information
- Maintain and be aware of relevant internal policies and comply with these
Qualifications and skills
- Previous experience with telephone customer service
- Financial services industry experience (desirable)
- Excellent time‑management skills
- Can articulate to a high level both written and verbally
- Great organisational and telephone skills are essential
- Strong IT skills and be able to work professionally whilst under pressure
- Great team‑player skills with a positive attitude
- Competent in communicating with all levels of staff/team members
- Positive attitude with the ambition to exceed targets
Customer Service Advisor. Job in Kings Hill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Kings Hill as a Customer Service Advisor, where we pride ourselves on delivering exceptional service and fostering a supportive work environment. With a competitive salary of approximately £26,932 and a commitment to employee growth, we offer ongoing training and development opportunities that empower you to excel in your role. Our vibrant culture encourages collaboration and innovation, making it an ideal place for those seeking a rewarding career in customer service within the financial services sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Kings Hill LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering top-notch customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor. Job in Kings Hill LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience in financial services or customer service environments, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your passion for delivering 5-star service and how you can contribute to the team at Kings Hill.
Show Off Your Skills:In your application, be sure to highlight your time-management and organisational skills. We want to see how you handle pressure and maintain professionalism while juggling multiple tasks!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company’s products and services. Familiarise yourself with their customer service standards and any recent news about them. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in customer service, especially in financial services if applicable. Prepare specific examples of how you've handled customer enquiries or resolved issues in the past. This will demonstrate your ability to deliver that 5-star service they’re looking for.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will help you provide relevant answers and show that you value communication. If you’re unsure about something, don’t hesitate to ask for clarification – it shows you’re engaged and keen to understand.
✨Be Proactive and Positive
Exude positivity and a proactive attitude throughout the interview. Share instances where you’ve identified sales opportunities or gone above and beyond for customers. This aligns perfectly with the role's expectations and highlights your ambition to exceed targets.
