At a Glance
- Tasks: Be the first point of contact for customers, solving problems and providing updates.
- Company: Join a dynamic team at Fetcham LilyLifestyle Jobs.
- Benefits: Enjoy a competitive salary, 33 days holiday, and free onsite parking.
- Other info: Career progression opportunities and funded training courses available.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Previous experience in inbound customer service and strong communication skills.
The predicted salary is between 26227 - 26227 £ per year.
Do you enjoy chatting on the phone? Are you a problem solver? Can you think quickly when an emergency might arise that needs immediate attention? If you've worked in an inbound customer service role before, we'd love to talk with you about our clients' opportunities.
You will work in a busy inbound telephone and email response team, being the first point of contact for customers. You will take initial details, consider them for emergency response actions, discuss timeframes and updates on any delays that may occur. Your confident communication will help resolve problems through positive customer service and you will be able to multi‑task especially during busy periods.
Finer Details
- Salary: 26,227.50 per annum
- 33 days holiday
- Free parking onsite
- Career progression
- Training courses funded to support professional development
- Leatherhead based office
If you feel that you match the above, send us your CV for consideration.
Customer Service Advisor. Job in Fetcham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Fetcham Lily, we pride ourselves on being an excellent employer, offering a vibrant work culture that values communication and teamwork. Our Leatherhead office provides a supportive environment with ample career progression opportunities, including funded training courses to enhance your professional development. With competitive salaries, generous holiday allowances, and free onsite parking, we ensure our Customer Service Advisors feel valued and empowered in their roles.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Fetcham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Fetcham LilyLifestyle and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role involves chatting on the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any questions or scenarios that might come up.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your ability to think on your feet.
✨Tip Number 4
Apply through our website! We want to make it easy for you to connect with us. By applying directly, you’ll ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
We think you need these skills to ace Customer Service Advisor. Job in Fetcham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in inbound customer service roles. We want to see how your skills match the job description, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've handled emergencies or resolved customer issues in the past.
Show Off Your Multi-tasking Skills:Since this role involves juggling multiple tasks, mention any experiences where you successfully managed several responsibilities at once. We love to see candidates who can thrive in busy environments!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the key responsibilities mentioned in the job description, like handling inbound calls and emails, and being the first point of contact for customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires confident communication, practice answering common interview questions out loud. You could even role-play with a friend or family member. Focus on being clear and concise, as well as showing your problem-solving skills. Remember, the interviewer will be looking for how you handle customer interactions!
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, especially emergencies. Think of examples from your past experience where you successfully resolved issues or managed difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Your Multi-Tasking Abilities
In a busy environment, multi-tasking is key. Be ready to discuss how you've managed multiple tasks at once in previous roles. You might want to share a story that highlights your ability to stay organised and calm under pressure, which is crucial for a Customer Service Advisor.
