At a Glance
- Tasks: Provide friendly, professional customer service and support in your local community.
- Company: Join a public sector team dedicated to making a difference.
- Benefits: Earn £14.51 per hour with valuable experience and skill development.
- Other info: Enjoy a dynamic role with a focus on teamwork and community.
- Why this job: Make a real impact while helping others in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
Pertemps are delighted to be working with our public sector client to recruit a Face-to-Face Customer Service Advisor on a temporary basis.
Role: Face-to-Face Customer Service Advisor (temporary)
Location: Edinburgh - SouthWest Locality
Hours: Monday to Friday - 36 hours per week
Pay Rate: £14.51 per hour
Start Date: ASAP
Duration: Temporary ongoing
About the Role: This is a fantastic opportunity to work at the heart of your local community, providing a welcoming and professional front-line service.
Responsibilities:
- Welcoming customers and providing a friendly, professional first impression
- Supporting visitors with enquiries and guiding them to the right services
- Managing appointments, including check-ins and issuing tickets
- Taking payments and processing service requests accurately
- Updating customer information on internal systems
- Working closely with colleagues to ensure smooth service delivery
- Handling enquiries with care, efficiency, and a strong customer focus
Qualifications:
- Previous experience in a customer-facing role
- Excellent communication and interpersonal skills
- A calm, patient and empathetic approach
- Strong organisational skills and ability to multitask
- Confidence using IT systems and handling customer information accurately
- A positive, team-focused attitude
Benefits:
- Be part of a community-focused role where your work truly matters
- Gain valuable experience within a public sector environment
- Work in a supportive team with a strong customer-first culture
- Develop your skills in a varied and people-focused position
If you're friendly, organised, and passionate about helping others, apply today via this advert!
Customer Service Advisor. Job in Edinburgh LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Pertemps offers an exceptional opportunity for individuals seeking meaningful employment as a Face-to-Face Customer Service Advisor in Edinburgh. With a strong focus on community engagement, employees benefit from a supportive team environment that prioritises customer satisfaction and personal development. This role not only allows you to make a positive impact in your local area but also provides valuable experience within the public sector, fostering both professional growth and a sense of fulfilment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Edinburgh LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Pertemps and their values. When you walk in for your interview, show them you understand their mission and how you can contribute to their community-focused approach.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Advisor and role-play with a friend. This will help you feel more confident when handling enquiries and showcasing your calm, patient approach.
✨Tip Number 3
Dress the part! First impressions matter, especially in a face-to-face role. Wear something professional yet comfortable that reflects your personality while still being appropriate for a public sector environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Advisor. Job in Edinburgh LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, this role is all about providing a welcoming service!
Tailor Your Experience:Make sure to highlight any previous customer-facing roles you've had. We love seeing how your past experiences align with what we’re looking for, so be specific about how your skills can help us deliver that top-notch service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Face-to-Face Customer Service Advisor. Familiarise yourself with the key tasks like managing appointments and handling enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to share examples of how you've successfully handled customer queries in the past. Think of specific situations where you provided excellent service or resolved issues effectively. This will highlight your communication skills and customer focus.
✨Practice Calmness Under Pressure
In customer service, things can get hectic. Prepare for potential scenarios where you might need to handle difficult customers or multitask. Practising your responses to these situations can help you convey a calm and patient approach during the interview, which is crucial for this role.
✨Demonstrate Team Spirit
This position requires working closely with colleagues, so be prepared to discuss how you contribute to a team environment. Share examples of how you've collaborated with others in previous roles, and express your enthusiasm for being part of a supportive team that prioritises customer satisfaction.
