At a Glance
- Tasks: Handle customer calls, update systems, and maintain high service levels.
- Company: Join a leading logistics provider with a fun and supportive culture.
- Benefits: Enjoy 30 days annual leave, free parking, and exciting employee perks.
- Other info: Modern office with games, social events, and great career progression.
- Why this job: Make a difference in customer experiences while having fun at work.
- Qualifications: 6 months experience in customer service and a positive attitude.
The predicted salary is between 26500 - 27000 £ per year.
About the Role
Full‑time role. Outstanding facilities and office conditions - staff fun days. Free parking and immediate starts available. We are actively seeking experienced customer service advisors for a leading logistics provider in the Coleshill area. Our customer service advisor roles are always hugely popular; you would be representing a very well‑known brand looking to make long‑term investments into its people.
Responsibilities
- Receiving and handling a high volume of inbound customer calls ranging from order placement, stock availability, delivery updates, complaint handling and much more
- Updating the in‑house CRM system
- Working from and consolidating Microsoft Excel spreadsheets
- Maintaining a high level of service at all times, in a bright and bubbly fashion (ideally 6 months experience in a service advisor role)
Hours of work: 7.5 hour days ranging between Monday to Friday.
Rate of pay: £12.74 per hour, rising to £12.87 plus additional benefits once 12 weeks have passed.
Benefits
- 30 days a year annual leave (pro rata)
- WFH options once on permanent contract
- Potential for overtime opportunities at time and half
- Reward & recognition – employee of the month, prizes
- Free car parking on site
- Social committee: chip butty Friday, film days, competitions & prizes & more monthly engagement plan
- Pool table / dart board in canteen
- Big screens showing sports/events, radio on throughout the week
- Dress code: smart casual and dress down every last Friday of the month and random fundraising for social committee
- Modern office and equipment
- Do not work on Christmas Day, Boxing Day and New Years Day.
Once you become a permanent employee, additional benefits include:
- Advantages programme: reduced cinema tickets, gym memberships, retail discounts, child‑care vouchers, ride to work funding, health care, access to GP video calls 24/7, eye care, company pension, long service award
- Career progression within a leading international logistics provider
If you feel you meet the above skill requirements, please click to apply today!
Customer Service Advisor. Job in Coleshill LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Customer Service Advisor with a leading logistics provider in Coleshill, you will enjoy outstanding facilities and a vibrant work culture that prioritises employee engagement and well-being. With generous benefits including 30 days of annual leave, opportunities for career progression, and a fun social committee, this role offers a rewarding environment where your contributions are recognised and valued. Join a company that invests in its people and fosters a supportive atmosphere, making it an excellent choice for those seeking meaningful employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Coleshill LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions about complaint resolution.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at LilyLifestyle.
We think you need these skills to ace Customer Service Advisor. Job in Coleshill LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you've handled calls, complaints, and provided solutions. Use specific examples to show us your bubbly personality and how you maintain a high level of service!
Tailor Your CV:Don’t just send out the same CV for every job. Customise it to match the role of Customer Service Advisor. Focus on relevant skills like CRM systems and Excel, and make sure to mention your ability to work in a fast-paced environment.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Keep it friendly and professional, and explain why you’re excited about this role at StudySmarter. Let us know what makes you a great fit for our team and the logistics industry.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the logistics provider you'll be representing. Understand their values, mission, and any recent news. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you handled difficult situations or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarise Yourself with CRM and Excel
As the job involves updating an in-house CRM system and working with Excel spreadsheets, brush up on these skills before the interview. If you have experience with similar systems, be ready to discuss how you used them effectively in previous roles.
✨Bring Your Bright and Bubbly Personality
The job description mentions maintaining a high level of service in a bright and bubbly fashion. During the interview, let your personality shine through! Smile, be enthusiastic, and show that you genuinely enjoy helping others. This will help you stand out as a candidate who fits the company culture.
