At a Glance
- Tasks: Support residents and agencies in a fast-paced Customer Service role.
- Company: Join a respected Housing Association with a collaborative team spirit.
- Benefits: Full-time hours, stable workload, and a supportive work environment.
- Other info: Easily accessible office location with good transport links.
- Why this job: Make a real impact while helping people in your community.
- Qualifications: Experience in social housing or high-volume customer service is essential.
The predicted salary is between 24000 - 28000 £ per year.
Join a well-established Housing Association in a fast-paced and rewarding Customer Service Advisor role, supporting a busy Customer Contact Centre at the heart of service delivery. This is an excellent opportunity for a Customer Service Advisor to make a real impact while supporting residents, applicants and external agencies across a range of housing services including repairs, rents and homelessness.
This role would suit an experienced Customer Service Advisor, Contact Centre Advisor or Housing Customer Advisor with previous social housing experience who enjoys working in a high-volume environment and delivering excellent customer service.
Customer Service Advisor duties:- Making high volumes of outbound calls to gather and verify customer information as part of the Everyone Matters programme
- Handling inbound enquiries via phone, email, text and other communication channels
- Having sensitive and supportive conversations to identify vulnerabilities and additional customer needs
- Delivering first contact resolution across a range of housing-related enquiries wherever possible
- Updating and maintaining accurate customer records across internal systems
- Supporting improvements in customer data quality and service delivery
- Managing fluctuating workloads across repairs, rents and general housing enquiries
- Working towards service standards and performance targets
- Providing a professional and customer-focused service at all times
- Working collaboratively with colleagues to support team performance and customer outcomes
- Previous experience working within social housing is essential
- Experience working within a contact centre or high-volume customer service environment
- Strong communication and interpersonal skills
- Ability to handle sensitive customer conversations professionally and empathetically
- Good IT skills and experience using CRM or internal systems
- Ability to manage workload effectively in a fast-paced environment
- Full-time hours
- Approximate 4-month contract
- Opportunity to work within a respected Housing Association
- Supportive and collaborative team environment
- Stable workload with consistent hours
This Customer Service Advisor role is based in Solihull and is fully office based. The office is easily accessible from Birmingham, Coventry, Chelmsley Wood, Marston Green and surrounding areas, with good transport links and nearby motorway access.
Customer Service Advisor. Job in Chelmsley Wood LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a respected Housing Association in Chelmsley Wood, where you will thrive in a supportive and collaborative team environment as a Customer Service Advisor. With a focus on delivering excellent customer service, this role offers stable hours and the opportunity to make a meaningful impact on residents' lives while benefiting from good transport links and a strong commitment to employee growth and development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Chelmsley Wood LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research the Housing Association and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive conversations, role-play with a friend or family member. This will help you feel more confident and prepared for those tricky customer interactions.
✨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your past roles where you've delivered excellent customer service or resolved issues effectively. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and contributing to the fantastic work we do.
We think you need these skills to ace Customer Service Advisor. Job in Chelmsley Wood LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in social housing and any relevant contact centre work. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can make a difference in our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills:Since this role involves handling sensitive conversations, make sure to demonstrate your strong communication skills in your application. We love candidates who can convey empathy and professionalism in their writing.
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you've got!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific services the Housing Association provides. Familiarise yourself with common issues residents face, like repairs and homelessness, so you can speak confidently about how you would handle these situations.
✨Showcase Your Communication Skills
Since this role involves handling sensitive conversations, practice articulating your thoughts clearly and empathetically. Think of examples from your past experience where you successfully resolved customer issues or supported someone in need, as this will demonstrate your ability to connect with customers.
✨Demonstrate Team Spirit
This position requires collaboration with colleagues, so be ready to discuss how you've worked effectively in a team before. Share specific instances where you contributed to team performance or helped improve service delivery, showing that you're a team player who values collective success.
✨Prepare for High-Volume Scenarios
Given the fast-paced nature of the role, think about how you manage workload and prioritise tasks. Be prepared to discuss strategies you've used in previous roles to handle high volumes of calls or enquiries while maintaining quality service, as this will highlight your ability to thrive under pressure.
