At a Glance
- Tasks: Provide top-notch customer support and assist with financial enquiries.
- Company: Progressive financial services company in Bromley focused on community improvement.
- Benefits: Competitive salary, generous holiday, hybrid working, and a supportive team culture.
- Other info: Ongoing training and development with opportunities for charitable work.
- Why this job: Join a passionate team and help families achieve their financial goals.
- Qualifications: Experience in customer service or retail, excellent communication skills.
The predicted salary is between 23842 - 23842 £ per year.
Our client, a financial services business based in the heart of Bromley, is seeking to increase its Customer Service Team due to growth. You will be working for a progressive company that helps families and individuals reach their financial goals and improves communities. This role would suit someone who has worked in retail and dealt with customer enquiries over the phone or someone who is looking to return to the workplace. You will be joining an established and supportive team who will help you succeed in your role. You will receive support throughout your onboarding as well as regular training and development.
Your responsibilities will include:
- Providing support services for customers and field force from initial contract through to the end of the contract terms and to provide excellent customer services at all times
- First point of contact for customers calling with enquiries relating to policy maturities
- Liaising with financial advisers and third parties
- Dealing with a variety of calls, assessing and answering customer enquiries
- Responding to requests for information in a professional manner via letter and email
- Liaising with customers, financial advisers and third parties to process and administer instructions and enquiries
- Working as a team to ensure that service standards are met
Skills and experiences required:
- Previous experience within a customer service, call centre, financial or contact centre role
- Excellent telephone manner
- Strong written and oral communication skills
- Good customer service skills
This is an exciting opportunity for a positive and passionate individual looking for a customer services role with a financial services organisation.
What's on offer:
- £23,842 annual salary
- 25 days holiday plus bank holidays per annum
- Excellent discretionary annual bonus scheme (circa £1660.00)
- Contributory pension scheme (up to 15%)
- Life cover (x4 pensionable salary)
- Hybrid working after training (1 day week from home)
- Supportive team culture
- Dedicated training programme and ongoing development
- 1 days paid charitable workday
- Employee Wellbeing Programme
Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8:15 or 9:00. Flexibility is required. This role is a full-time, permanent position.
Customer Service Advisor. Job in Bromley LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic financial services business in Bromley that prioritises employee growth and community impact. With a supportive team culture, comprehensive training programmes, and generous benefits including a competitive salary, hybrid working options, and a dedicated wellbeing programme, this role as a Customer Service Advisor offers a fulfilling career path for those passionate about helping others achieve their financial goals.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Bromley LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the financial services sector. A personal recommendation can really give you an edge when applying for roles.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they help families and communities. Be ready to share your own experiences in customer service that align with their mission.
✨Tip Number 3
Practice your phone skills! Since this role involves handling customer enquiries over the phone, consider doing mock calls with a friend. This will help you feel more confident and improve your telephone manner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our supportive team!
We think you need these skills to ace Customer Service Advisor. Job in Bromley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight any previous customer service roles or relevant experience that shows you can handle enquiries like a pro!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application showcases your strong written skills. Use clear language and check for any typos – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the financial services business. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you successfully handled customer enquiries or resolved issues. Highlight your excellent telephone manner and communication skills, as these are crucial for the position.
✨Prepare for Common Interview Questions
Think about common questions you might face, such as 'How do you handle difficult customers?' or 'Can you describe a time when you went above and beyond for a customer?'. Practising your answers will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that demonstrate your enthusiasm for the role and the company. Inquire about the team culture, training opportunities, or how success is measured in the customer service team. This shows you're serious about the position and eager to contribute.
