At a Glance
- Tasks: Provide outstanding customer service and technical advice to customers and engineers.
- Company: Join a supportive business with a fantastic working environment.
- Benefits: Earn £28,500 plus bonuses, enjoy 25 days holiday, and excellent health benefits.
- Other info: Great long-term development opportunities and a chance to work in a dynamic team.
- Why this job: Make a real difference by solving problems and building relationships with customers.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28500 - 28500 £ per year.
Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business that offers a great working environment, excellent training and long-term development for all?
Qualifications:
- Proven experience of providing excellent customer service
- Natural problem-solving abilities
- Excellent communication skills both written and verbal
- Previous Customer Service experience is essential
- Can learn and apply technical concepts
- Good working knowledge of CRMs
Responsibilities:
- The main focus will be to deal with a range of engineer enquiries via telephone and email
- Ensuring a high-quality service is always a key focus, providing 1st time resolution
- Understanding customers' situations and being able to deal with the situation effectively and in a timely manner
- Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met
Benefits:
- £28,500 per annum plus overtime and bonus
- Shifts between 8am and 6pm and will include 1 in 4 Saturdays
- 25 days holiday plus bank holidays
- Excellent Pension
- Long-term opportunity to develop
- Health benefits
Customer Service Advisor. Job in Belper LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Belper that fosters personal and professional growth. Our commitment to outstanding customer service is matched by our dedication to employee development, providing comprehensive training and long-term career opportunities, alongside competitive benefits such as a generous salary, excellent pension, and health perks.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Belper LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since excellent verbal and written communication is key for a Customer Service Advisor, try role-playing common customer scenarios with friends or family. This will boost your confidence and help you articulate your problem-solving abilities.
✨Tip Number 3
Show off your tech-savviness! Brush up on your knowledge of CRMs and any technical concepts related to the role. Being able to demonstrate your ability to learn and apply these tools will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the position at LilyLifestyle.
We think you need these skills to ace Customer Service Advisor. Job in Belper LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service right from the start! In your application, mention specific experiences where you’ve gone above and beyond to help customers. This will show us that you’re not just looking for a job, but you genuinely care about providing outstanding service.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. Use keywords from the job description, like 'problem-solving' and 'communication skills', to demonstrate that you’re a perfect fit for the role. We love seeing applicants who take the time to align their skills with our needs!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make sure your key achievements and skills stand out, as this will help us quickly see why you’d be a great addition to our team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you provided excellent service or resolved a problem effectively.
✨Familiarise Yourself with Technical Concepts
Since the role involves providing technical advice, make sure you understand the basics of the products or services the company offers. This will help you answer questions confidently and show that you're eager to learn and apply new concepts.
✨Practice Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering potential questions.
✨Understand KPIs and SLAs
Get familiar with what KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) mean in a customer service context. Be prepared to discuss how you can meet these expectations and why they are important for maintaining high-quality service.
