At a Glance
- Tasks: Guide customers through their journey and resolve issues with professionalism.
- Company: Join a friendly and supportive team at a busy Head Office in Redditch.
- Benefits: Earn £28,000 per year with opportunities for career growth and development.
- Other info: Office hours are Monday to Friday, 9am to 5pm.
- Why this job: Make a real impact in a fast-paced environment while helping customers.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Are you an excellent communicator with a passion for customer service? We are looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch. You will be responsible for guiding customers through their journey from start to finish ensuring everything runs smoothly and any issues are resolved quickly and professionally.
Key Responsibilities
- Act as the main point of contact for customers during their journey
- Deliver first-class customer service with empathy and professionalism
- Make daily outbound calls to update customers and contractors
- Liaise with project managers to ensure smooth progress on all jobs
- Accurately record updates, queries, and resolutions on the CRM system
- Track and monitor progress of projects and complaint resolutions
- Collect outstanding balances once work is complete
- Support the wider customer service team to resolve issues efficiently
- Communicate clearly via phone, email, and letter
- Maintain a professional and positive image for the company
What We’re Looking For
- Previous experience in a customer-facing or customer engagement role
- Excellent communication and interpersonal skills
- A caring, customer-focused approach with great attention to detail
- Ability to stay organised and manage multiple priorities under pressure
- Confident with Microsoft Office and Outlook
- Experience with payment collection or processing finance paperwork
What’s in It for You
- Competitive salary of £28,000 per annum
- Office hours Monday to Friday 9am to 5pm
- Join a friendly, supportive, and customer-focused team
- Work in a fast-paced, rewarding environment where you can make a real impact
- Opportunities for career growth and professional development
Interested? If you’re passionate about helping customers and take pride in delivering great service, we’d love to hear from you. Apply now to join our clients growing team.
Customer Service Advisor. Job in Astwood Bank LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Redditch as a Customer Service Advisor, where you'll thrive in a supportive and friendly work environment. We prioritise employee growth with ample opportunities for professional development, all while offering a competitive salary and a chance to make a real impact in customer service. Experience the satisfaction of guiding customers through their journey and resolving issues with empathy and professionalism.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Astwood Bank LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with a friend. It’ll help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Be prepared to share your experiences! Think of specific examples where you've delivered excellent customer service or resolved issues effectively. This will help you stand out as someone who truly understands the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor. Job in Astwood Bank LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your relevant experience and skills that align with what we're looking for. This shows us you’re serious about the role!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and be ready to discuss how your approach aligns with theirs. This shows genuine interest and helps you stand out.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and concise responses. Don’t hesitate to ask clarifying questions if you don’t understand something. This demonstrates your proactive approach and willingness to ensure clarity.
✨Demonstrate Empathy and Professionalism
Be prepared to discuss how you handle difficult customers or stressful situations. Share specific examples that highlight your empathy and professionalism. This will reassure the interviewer that you can maintain composure and provide excellent service under pressure.
