At a Glance
- Tasks: Deliver exceptional customer service and manage workshop communication in a busy bodyshop.
- Company: Reputable automotive accident repair centre in Cheltenham.
- Benefits: Competitive salary, 20 days leave, training programmes, and pension scheme.
- Other info: Ongoing career development opportunities in a fast-paced environment.
- Why this job: Join a supportive team and develop your career in the automotive industry.
- Qualifications: Experience in customer service, strong organisational skills, and a professional attitude.
The predicted salary is between 28500 - 34000 £ per year.
Our client, a reputable multi-site automotive accident repair centre in Cheltenham, is seeking an experienced and professional Customer Service Advisor to join their busy bodyshop team. The successful individual will be responsible for delivering exceptional customer service, managing workshop communication, and maintaining strong customer relationships within a fast-paced environment. This is an excellent opportunity for a skilled individual looking to develop their career within the automotive industry.
Benefits of a Customer Service Advisor
- Competitive salary of up to £28,500-£34,000 per annum, dependent on experience and current earnings
- 20 days annual leave plus bank holidays, increasing with length of service
- Full in-house training and manufacturer-led development programmes
- Pension scheme
- Standard working hours of 40 hours per week, Monday to Friday, with options for 42.5 hours (8:00am-5:00pm or 8:30am-5:00pm)
- Supportive team environment with ongoing career development opportunities
Duties of a Customer Service Advisor
- Welcome customers in a courteous and professional manner, establishing positive relationships
- Book vehicles into the workshop for repairs and liaise with managers to track progress
- Keep customers informed about repair status and estimated completion times
- Organise onward travel arrangements and assist customers throughout their vehicle repair process
- Hand over repaired vehicles accurately, ensuring customer satisfaction
- Maintain comprehensive product knowledge, updating skills through manufacturer-led training
- Upsell relevant repairs and approved products through a professional sales approach
- Ensure tidy working environment and accurate administration of customer and workshop records
Requirements of a Customer Service Advisor
- Proven experience as a Customer Service Advisor, ideally within the automotive sector
- Exceptional organisational and IT skills, with the ability to manage multiple tasks efficiently
- Experience working on a customer service desk is essential
- Knowledge of automotive repair processes or industry experience is desirable but not mandatory
- Strong communication skills and a professional attitude
- Ability to work effectively within a team and maintain high standards of customer care
Customer Service Advisor - Automotive. Job in Cambridgeshire LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a reputable multi-site automotive accident repair centre in Cheltenham, where you will thrive in a supportive team environment that prioritises exceptional customer service and professional development. With competitive salaries, comprehensive training programmes, and opportunities for career advancement, this role as a Customer Service Advisor offers a rewarding path in the automotive industry, all while enjoying a balanced work-life with standard hours and generous leave benefits.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Automotive. Job in Cambridgeshire LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and professionally. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor - Automotive. Job in Cambridgeshire LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in customer service, especially in the automotive sector, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your passion for customer service and how you can contribute to maintaining strong customer relationships.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive repair processes. Even if it's not mandatory, having a basic understanding will show that you're genuinely interested in the industry and can communicate effectively with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This will help demonstrate your ability to maintain strong customer relationships.
✨Practice Your Communication
Since this role involves a lot of communication, practice how you articulate your thoughts. You might want to do mock interviews with friends or family, focusing on clear and professional responses that reflect your organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
