At a Glance
- Tasks: Drive revenue growth by managing accounts and developing new business opportunities in healthcare.
- Company: Join a dynamic team at LilyLifestyle, focused on innovation in the medical device sector.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Enjoy a collaborative environment with opportunities for career advancement.
- Why this job: Make a real impact in healthcare by building strong relationships and supporting product adoption.
- Qualifications: Experience in medical device sales and a consultative approach to customer engagement.
The predicted salary is between 40000 - 50000 £ per year.
Role Summary
The CRM is responsible for driving revenue growth across a defined geographical area, managing both existing accounts and developing new business opportunities within NHS and private hospital settings. This is a field-based, customer-facing role focused on building strong clinical and commercial relationships, supporting product adoption, and delivering sustainable growth across both revenue and capital product lines.
Key Responsibilities
- Territory Ownership & Growth
Take full ownership of a defined territory, delivering against revenue targets and growth objectives. Develop a detailed understanding of each account, including clinical decision-makers, procurement processes, and current product usage. Identify opportunities to expand the use of existing products and introduce new solutions. Monitor competitor activity and position solutions effectively within the market. - Territory Planning & Strategy
Build and maintain a structured territory plan, identifying gaps and growth opportunities across accounts. Conduct regular account reviews, adapting strategy to overcome barriers and maximise opportunities. Work proactively to convert insights into actionable sales activity. - Business Development & Sales Execution
Generate and progress new business opportunities through a combination of networking, customer engagement, and marketing-led activity. Manage the full sales cycle from initial engagement through to close. Deliver compelling, tailored proposals and presentations aligned to customer needs. Utilise structured sales methodologies to effectively qualify and progress opportunities. - Customer Engagement & Relationship Management
Build and maintain strong relationships with clinicians, procurement teams, and key stakeholders. Engage customers through a mix of face-to-face and remote interactions. Act as a trusted partner, supporting clinical teams with product knowledge and application. - Clinical Support & Product Adoption
Support product implementation, onboarding, and ongoing usage within hospital departments. Deliver training and education sessions to ensure confident and effective product use. Identify and develop clinical advocates to drive engagement and long-term adoption. Provide feedback on product performance and customer experience to internal teams. - Collaboration & Cross-Functional Working
Work closely with marketing on local campaigns, events, and lead generation activity. Collaborate with Business Development Managers to support capital sales opportunities. Share market intelligence, customer insights, and pipeline updates with internal stakeholders.
What We’re Looking For
- Proven experience in medical device or healthcare sales, ideally across NHS and private sectors.
- Strong track record of managing and growing a territory.
- Ability to build credibility with healthcare professionals and key decision-makers.
- Commercially aware with a consultative, solutions-focused approach.
- Self-motivated and organised, with the ability to manage a varied and autonomous workload.
- Understanding of NHS structures and procurement pathways.
- Experience in clinical environments or supporting product adoption is advantageous.
Customer Relationship Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Customer Relationship Managers enjoy comprehensive training and development opportunities, enabling them to thrive in their roles while making a meaningful impact within the NHS and private hospital sectors. With a focus on employee well-being and a commitment to sustainable growth, our London-based team is dedicated to supporting each other and driving success together.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research LilyLifestyle and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend industry events, connect with professionals on LinkedIn, and don’t be shy about reaching out to current employees. Building relationships can open doors and give you insider info on the role.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer relationship management. Think about how you can demonstrate your experience in driving revenue growth and managing accounts effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Relationship Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Relationship Manager. Highlight your experience in medical device or healthcare sales, especially within NHS and private sectors. We want to see how you've driven revenue growth and built relationships in similar environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Mention specific examples of how you've managed territories and developed business opportunities in the past.
Showcase Your Achievements:Don't just list your responsibilities; showcase your achievements! Use numbers and specific examples to demonstrate how you've met or exceeded revenue targets and grown accounts. We love seeing quantifiable success!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Territory Inside Out
Before the interview, make sure you research the specific geographical area you'll be managing. Understand the key accounts, clinical decision-makers, and procurement processes. This knowledge will help you demonstrate your readiness to take ownership of the territory and drive growth.
✨Showcase Your Sales Strategy
Prepare to discuss your approach to territory planning and strategy. Be ready to share examples of how you've identified gaps and opportunities in previous roles. Highlight your ability to adapt strategies based on account reviews and market insights to maximise sales potential.
✨Build Relationships Like a Pro
Since this role is all about relationship management, think of examples where you've successfully built strong connections with healthcare professionals. Discuss how you engage customers through various interactions and how you act as a trusted partner in supporting their needs.
✨Demonstrate Clinical Knowledge
Brush up on your understanding of medical devices and product adoption within clinical environments. Be prepared to explain how you've supported product implementation and training in the past. Showing that you can effectively communicate product benefits will set you apart from other candidates.
