At a Glance
- Tasks: Lead CRM strategies to boost customer engagement and loyalty for a trendy food & drink brand.
- Company: Join a fast-growing D2C brand in the vibrant city of London.
- Benefits: Gain valuable experience, work in a dynamic environment, and enhance your marketing skills.
- Other info: Exciting opportunity with potential for career growth in a creative team.
- Why this job: Make a real impact on customer relationships and drive brand loyalty through innovative campaigns.
- Qualifications: Experience in CRM or Lifecycle Marketing, especially in D2C or E-commerce.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a dynamic CRM Manager to join a fast-growing D2C food & drink brand on a 6-month Fixed Term Contract (FTC). This is a pivotal role where you will take full ownership of the customer lifecycle, driving engagement, retention and loyalty through high-impact CRM strategies. You will manage the end-to-end execution of campaigns across multiple channels!
Key Responsibilities
- Strategy & Execution: Lead the end-to-end CRM strategy across the full customer lifecycle, from onboarding and reactivation to loyalty and advocacy.
- Campaign Optimisation: Conduct continuous A/B testing on subject lines, content, and send times to improve open rates, CTRs, and conversion.
- Data & Segmentation: Use customer data to create highly targeted segments, ensuring the right message reaches the right customer at the right time.
- Reporting: Monitor and report on key CRM metrics (LTV, churn, retention rates), providing actionable insights to the wider marketing team.
Requirements
- Proven experience in a CRM or Lifecycle Marketing role, preferably within a D2C or E-commerce environment.
- Expert-level proficiency in Klaviyo is mandatory.
- Strong understanding of customer lifecycle stages and retention strategies.
- Analytical mindset with the ability to interpret data and translate it into successful campaigns.
- Excellent copywriting skills and a keen eye for design and brand consistency.
Customer Relationship Management Specialist. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a vibrant and innovative D2C food & drink brand in London, where your role as a Customer Relationship Management Specialist will be pivotal in shaping customer engagement and loyalty. We pride ourselves on a collaborative work culture that fosters creativity and growth, offering you the chance to lead impactful CRM strategies while benefiting from professional development opportunities in a fast-paced environment. With a focus on employee well-being and a commitment to excellence, this is an exciting opportunity to make a meaningful impact in a thriving industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Specialist. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your CRM strategies and successes. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common CRM-related questions. Think about how you would approach customer engagement and retention strategies, and be ready to share your insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Customer Relationship Management Specialist. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM role. Highlight your experience in customer lifecycle management and any relevant campaigns you've executed. We want to see how your skills align with our needs!
Show Off Your Copywriting Skills:Since excellent copywriting is a must, don’t shy away from showcasing your writing prowess. Use clear, engaging language in your application to demonstrate your ability to communicate effectively.
Be Data-Driven:We love numbers! Include specific metrics or results from your previous roles that show how you’ve improved engagement or retention rates. This will help us see your analytical mindset in action.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s the quickest way for us to receive your application and get the ball rolling on your journey with us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM systems, especially Klaviyo, as it's a must-have for this role. Be ready to discuss how you've used CRM tools in the past to drive customer engagement and retention.
✨Showcase Your Analytical Skills
Prepare to talk about specific campaigns you've worked on and the data-driven decisions you made. Highlight any A/B testing you've conducted and how it improved your campaign results. Numbers speak volumes!
✨Understand the Customer Lifecycle
Familiarise yourself with the different stages of the customer lifecycle and be prepared to discuss strategies for each stage. Think about how you can enhance onboarding, reactivation, and loyalty – they’ll want to see your strategic thinking.
✨Bring Examples of Your Work
Have a portfolio or examples of successful campaigns ready to share. This could include screenshots of emails, reports on metrics, or even testimonials from customers. It’s all about showing what you can bring to the table!
