At a Glance
- Tasks: Drive revenue growth by managing accounts and developing new business in healthcare settings.
- Company: Join a dynamic team at LilyLifestyle, focused on innovation in the medical device sector.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Enjoy a collaborative environment with opportunities for career advancement.
- Why this job: Make a real impact in healthcare while building strong relationships with clinicians and stakeholders.
- Qualifications: Experience in medical device sales and a consultative approach to customer engagement.
The predicted salary is between 40000 - 50000 £ per year.
Role Summary
The CRM is responsible for driving revenue growth across a defined geographical area, managing both existing accounts and developing new business opportunities within NHS and private hospital settings. This is a field-based, customer-facing role focused on building strong clinical and commercial relationships, supporting product adoption, and delivering sustainable growth across both revenue and capital product lines.
Key Responsibilities
- Territory Ownership & Growth
- Take full ownership of a defined territory, delivering against revenue targets and growth objectives.
- Develop a detailed understanding of each account, including clinical decision-makers, procurement processes, and current product usage.
- Identify opportunities to expand the use of existing products and introduce new solutions.
- Monitor competitor activity and position solutions effectively within the market.
- Territory Planning & Strategy
- Build and maintain a structured territory plan, identifying gaps and growth opportunities across accounts.
- Conduct regular account reviews, adapting strategy to overcome barriers and maximise opportunities.
- Work proactively to convert insights into actionable sales activity.
- Business Development & Sales Execution
- Generate and progress new business opportunities through a combination of networking, customer engagement, and marketing-led activity.
- Manage the full sales cycle from initial engagement through to close.
- Deliver compelling, tailored proposals and presentations aligned to customer needs.
- Utilise structured sales methodologies to effectively qualify and progress opportunities.
- Customer Engagement & Relationship Management
- Build and maintain strong relationships with clinicians, procurement teams, and key stakeholders.
- Engage customers through a mix of face-to-face and remote interactions.
- Act as a trusted partner, supporting clinical teams with product knowledge and application.
- Clinical Support & Product Adoption
- Support product implementation, onboarding, and ongoing usage within hospital departments.
- Deliver training and education sessions to ensure confident and effective product use.
- Identify and develop clinical advocates to drive engagement and long-term adoption.
- Provide feedback on product performance and customer experience to internal teams.
- Collaboration & Cross-Functional Working
- Work closely with marketing on local campaigns, events, and lead generation activity.
- Collaborate with Business Development Managers to support capital sales opportunities.
- Share market intelligence, customer insights, and pipeline updates with internal stakeholders.
What We’re Looking For
- Proven experience in medical device or healthcare sales, ideally across NHS and private sectors.
- Strong track record of managing and growing a territory.
- Ability to build credibility with healthcare professionals and key decision-makers.
- Commercially aware with a consultative, solutions-focused approach.
- Self-motivated and organised, with the ability to manage a varied and autonomous workload.
- Understanding of NHS structures and procurement pathways.
- Experience in clinical environments or supporting product adoption is advantageous.
Customer Relationship Executive. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Customer Relationship Executives enjoy comprehensive training and development opportunities, enabling them to thrive in their roles while making a meaningful impact within the NHS and private healthcare sectors. Located in London, our team benefits from a vibrant city atmosphere, competitive remuneration, and a commitment to employee well-being and growth.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Executive. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research LilyLifestyle and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend industry events, connect with professionals on LinkedIn, and don’t hesitate to reach out to current employees at LilyLifestyle. Building relationships can open doors and give you insider info about the role.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer relationship management. Think about how you can demonstrate your experience in managing accounts and driving growth in a healthcare setting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the Customer Relationship Executive role with us.
We think you need these skills to ace Customer Relationship Executive. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Relationship Executive. Highlight your experience in medical device or healthcare sales, and don’t forget to mention any specific achievements that showcase your ability to drive revenue growth.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about building relationships in the healthcare sector. Share examples of how you've successfully managed accounts and developed new business opportunities.
Showcase Your Understanding of the NHS:Since this role involves working within NHS and private hospital settings, demonstrate your knowledge of NHS structures and procurement pathways. This will show us that you’re not just a great salesperson, but also someone who understands the environment you'll be working in.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Territory Inside Out
Before the interview, make sure you research the specific geographical area you'll be managing. Understand the key players in the NHS and private hospitals, their procurement processes, and current product usage. This knowledge will help you demonstrate your ability to take ownership of the territory and drive growth.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with clinicians and procurement teams in the past. Highlight your consultative approach and how you've acted as a trusted partner. This will show that you can engage effectively with key stakeholders and support product adoption.
✨Demonstrate Your Sales Strategy
Be ready to discuss your approach to territory planning and strategy. Share how you've identified gaps and growth opportunities in previous roles, and how you've adapted your strategies to overcome barriers. This will illustrate your proactive mindset and ability to convert insights into actionable sales activities.
✨Prepare for Clinical Support Scenarios
Think about how you would support product implementation and training in a clinical environment. Be prepared to discuss how you've delivered training sessions or supported product adoption in the past. This will show your understanding of the clinical landscape and your commitment to ensuring effective product use.
